Tuli opened this issue on Jan 01, 2022 ยท 3 posts
Tuli posted Sat, 01 January 2022 at 7:25 PM Online Now!
I placed an order this evening and recevied an error message: An unexpected error occurred. Your order could NOT be completed, but you may have been charged. Please contact store staff for a refund. (error code: R-4).
I received two emails confirming my order and I think I may have been charged twice. Order number is 113769983. I still want the products, just prefer not to have to pay twice. :)
Thank you in advance for looking into this.
jennblake posted Sun, 02 January 2022 at 12:09 AM
Hello.
I sent you a refund for that second payment on Transaction ID: 6PC74599JD388012S. I have also deleted the empty order from your account.
Happy New Year!
Tuli posted Sun, 02 January 2022 at 7:01 AM Online Now!
Thank you! :)