Nightwind opened this issue on Apr 16, 2022 ยท 6 posts
Nightwind posted Sat, 16 April 2022 at 12:22 AM
I purchased Tropical Shaders by Nelmi and received the receipt but cannot download the product.
I would very much appreciate assistance in getting this corrected.
Thank you.
ShaniaB posted Sat, 16 April 2022 at 9:27 PM
Hi Nightwind,
Our system is showing this as paid. If you still can't download these items. Let me know and I'll help take care of that ASAP.
Kind Regards,
ShaniaB.
Nightwind posted Sun, 17 April 2022 at 6:16 AM
Still showing download pending so still can't download.
ShaniaB posted Mon, 18 April 2022 at 10:21 AM
Hi Nightwind,
I've gone in and adjusted the product, and everything should be working perfectly. Try downloading the item now. If this item still won't let you download it, we'll try a different fix.
Thank you for being so patient as we get this figured out.
Kind Regards,
ShaniaB.
Nightwind posted Mon, 18 April 2022 at 10:15 PM
Whatever magic you conjured worked...It is safely downloaded to my machine.
Thank you very much for your assistance,
Gwen aka Nightwind
ShaniaB posted Wed, 20 April 2022 at 10:36 AM
Anytime! Glad I could help take care of that for you ๐
If you ever need help again just ask!
Kind Regards,
ShaniaB.