Forum: MarketPlace Customers


Subject: Order#: 113863207 - Can't access paid purchase after an hour

ringer33609 opened this issue on Aug 10, 2022 ยท 3 posts


ringer33609 posted Wed, 10 August 2022 at 7:43 PM

On all previous purchases, I was able to down load the product within a minute of payment. It's been an hour and I still can't access what I bought.

What's up with this?


jennblake posted Thu, 11 August 2022 at 10:21 AM

Hi.

I am seeing the order is marked as paid and been downloaded. If you any further help please let me know. :smile:


jennblake posted Thu, 11 August 2022 at 10:23 AM

I see you purchased Poser 11..if you go HERE and enter the serial number you have on that order you can access the downloads/installers for your software.