niceshoez opened this issue on Aug 24, 2022 ยท 18 posts
niceshoez posted Wed, 24 August 2022 at 8:53 PM
Hi there all,
It's very strange, I am running into the error 'Sorry! You have reached the download limit for your copy of M&Y Haunted House' when I've never attempted downloading until just recently. This is the first time it's happened to me, I had no idea we had download limits.
Thanks for all help CS staff and @richardphotos, @mapps
jennblake posted Wed, 24 August 2022 at 10:57 PM
Hello.
I have reset your downloads for you. You should be able to download that item now. :smile:
niceshoez posted Wed, 24 August 2022 at 11:58 PM
Hi JennBlake, thank you for looking into this!
Just looks like the fix didn't go through...
jennblake posted Thu, 25 August 2022 at 11:22 AM
I reset all your downloads. Is this an item you purchased? Do you know the order number please?
I have gone in and reset the downloads on the product itself..so this should be working for you now. :smile:
niceshoez posted Thu, 25 August 2022 at 5:17 PM
jennblake posted at 11:22 AM Thu, 25 August 2022 - #4443314
Hi! Actually this one item seems to be the only one giving me trouble. It was gifted to me and it seems like all the other items gifted to my account are working except for this one so it doesn't have an order number. Thanks for the support-I reset all your downloads. Is this an item you purchased? Do you know the order number please?
I have gone in and reset the downloads on the product itself..so this should be working for you now. :smile:
niceshoez posted Thu, 25 August 2022 at 7:30 PM
Maybe this error capture will help diagnose the issue?
jennblake posted Mon, 29 August 2022 at 11:34 AM
Have you tried this again? It should be working.
niceshoez posted Mon, 29 August 2022 at 6:41 PM
Let me give this a shot, I'll report back shortly...
niceshoez posted Mon, 29 August 2022 at 6:46 PM
Rats... No dice.
- or download...
But I did get this error screen
niceshoez posted Mon, 29 August 2022 at 6:47 PM
I'm going to try logging out and logging back in.
niceshoez posted Mon, 29 August 2022 at 7:12 PM
Looks like that was not successful either. I'm still coming up with the error messages.
At the very least, Mapps and Richardphotos mentioned they can help me out with a copy if this avenue doesn't pan out.
Any more ideas? It's strange that so far this is the only download that I've had trouble with, everything else has been smooth sailing. There's got to be something easy we're missing lol!
niceshoez posted Fri, 02 September 2022 at 5:56 PM
Consider this post successfully resolved! Mapps and Richardphotos were able to get me the download.
Sensanima posted Sat, 30 December 2023 at 3:28 AM
Hi, All my purchased orders wont let me download due to this error. Please Help thankyou!
ashleyb posted Sat, 30 December 2023 at 11:18 AM
Please submit a support ticket so i can take care of this for you or sitemail me.
Bellu posted Thu, 01 February 2024 at 2:00 AM
Hi! For some reason I am getting the 'you have reached the download limit' for my Nahla Rings item. Is there a way to reset this? Thank you!
CHMedia posted Thu, 01 February 2024 at 2:57 PM
What is your order #?
Bellu posted Fri, 02 February 2024 at 4:50 PM
CHMedia posted Mon, 05 February 2024 at 10:59 AM
I have reset your downloads.