I purchased an item a week or two ago that I finally got around to using and I noticed a couple of errors:

1) A morph file that is placed in a different location that is listed in the file expects to find it

2) When applying normals, the map for the shoulder area is clearly intended for a different character (probably 8 instead of 8.1?) because it is...well...obviosly not right and makes the character's skin unussable. 

I reached out to the vender yesterday but haven't heard back. I have no idea how much sitemail these folks get, so I can understand that something might get missed. Is it best to wait a bit longer or should I actually specify product name and provide the picture I sent them here in the forum?

A sitemail to the vendor usually works.  Not every vendor logs in to check every day.

Hi Mamba,

Always sitemail the vendor first. If they have not responded in a timely manner, please send an email to store@renderosity.com and we'll work on a solution for you.