LeeMoon opened this issue on Feb 14, 2023 ยท 2 posts
LeeMoon posted Tue, 14 February 2023 at 9:02 AM
I just attempted to purchase a number of items in my cart this morning.
The store showed an error message about the CVV2 code not matching. I retyped all my acocunt info and tried again. Same error showing on the 2nd attempt. All the payment info was correct both times.
And now...
I have 2 charges showing up at my bank instead of 1 and there are no download links. The cart still shows I haven't completed my order.
Very frustrated at this point. :(
I have a screen capture of the error message and will definitely want a refund on one of the payments taken from account. Or both if the items I paid twice for don't show up.
Lee
LeeMoon posted Thu, 23 February 2023 at 5:10 PM
Thank you to Jenn, Carolyn, and the web/commerce team for fixing the marketplace payment process for credit/debit cards!
Worked like a charm just now and I have all my purchased items downloaded.
So very, very happy! Good job to everyone involved and please (as always) pass along my appreciation and thanks for a job well done, to those in charge.
Have a superb day. :)
Lee