Forum: MarketPlace Customers


Subject: Help!! Gifted an item to wrong person

HeavyRay opened this issue on Mar 30, 2023 ยท 12 posts


HeavyRay posted Thu, 30 March 2023 at 10:47 AM

I gifted an item to the incorrect Rendo user.  I sent a sitemail  to 'Store Staff' and got an automated reply saying :

 This message is an automated reply from Store Staff

Hi, Thank you for messaging us. This sitemail is not monitored on a regular basis.

If you need help with a purchase, email store@renderosity.com. If you have another comment or concern, email marketing@rendersoity.com, and we'll get back to you as soon as possible.

I then sent a sitemail to 'store' (all of this was last Friday) and haven't heard back.  Did I misunderstand, as in I was supposed to use an external email client (i.e. Gmail) vice using this internal sitemail?


Tks,
Ray