Forum: MarketPlace Customers


Subject: Reward Code Not Applying to Purchase

goldie opened this issue on Apr 30, 2023 ยท 6 posts


goldie posted Sun, 30 April 2023 at 12:30 PM

Would like to purchase a Rhiannon product while it's on sale.  Tried applying my $5 Reward code, but it did not work.  A little assistance please :)


goldie posted Sun, 30 April 2023 at 12:32 PM

Forgot to mention that I did use the code as a "Gift Certificate."


CHMedia posted Mon, 01 May 2023 at 9:45 AM

Goldie,

Did you click the green plus icon after entering the code?


goldie posted Mon, 01 May 2023 at 3:50 PM

Yes, I did click the green plus icon after entering the code.


lwperkins posted Fri, 19 May 2023 at 9:16 AM

I'm having the same problem--converted rewards points to a gift cert, hit the plus and selected the number of the cert--but then the processing order just spins. At least it doesn't kill the certificate, but the sale doesn't resolve.

/I hope Goldie's issue was resolved!


goldie posted Fri, 19 May 2023 at 2:08 PM

lwperkins posted at 9:16 AM Fri, 19 May 2023 - #4465777

I'm having the same problem--converted rewards points to a gift cert, hit the plus and selected the number of the cert--but then the processing order just spins. At least it doesn't kill the certificate, but the sale doesn't resolve.

/I hope Goldie's issue was resolved!

Nope, not resolved.  Not a peep either from Rendo tech to resolved the issue. Not a browser issue--tried 3 different browsers.