Forum: Community Center


Subject: Email Deliverability Issues

CHMedia opened this issue on Jun 08, 2023 ยท 16 posts


CHMedia posted Thu, 08 June 2023 at 1:42 PM

We are experiencing an uptick in email deliverability issues to certain gmail accounts. We are going to investigate possible solutions to those and/or improvements to the suppression system. In the meantime, please whitelist the following mailboxes in your gmail account:

Vendors should probably whitelist these as well:


Amaranth posted Sat, 10 June 2023 at 4:24 PM Online Now!

not only gmail, outlook.com has same issues



Amaranth3D


RFreise posted Wed, 28 June 2023 at 3:33 PM

I haven't gotten emails for the artists galleries that I follow is this related


RodS posted Fri, 30 June 2023 at 12:42 PM

Me neither.. Two days and counting.

"I reject your reality and substitute my own" - Adam Savage


vikinglady posted Fri, 30 June 2023 at 4:54 PM



This is the abby not getting out to us.

And the last one I received! 

From: "Renderosity Gallery" <ebot@postoffice.renderosity.com>

Sent: Wed, Jun 28, 2023 at 7:03 AM
Subject: New Artwork From Your Favorite Artists on Renderosity!



CHMedia posted Sat, 01 July 2023 at 9:35 AM

I don't believe it is related. I will look into this.


RodS posted Sun, 02 July 2023 at 3:34 PM

Still not getting the "New Artwork From Your Favorite Artists on Renderosity!" notifications. Last one I got was 6/28/23.

Just letting the powers-that-be know....

"I reject your reality and substitute my own" - Adam Savage


CHMedia posted Sun, 02 July 2023 at 4:10 PM

I will report this to our dev team. Thank you!


ebasham posted Mon, 03 July 2023 at 10:44 AM Site Admin

@RodS There was a systems issue over the weekend that has since been resolved. That notification has went out this morning and it will continue going forward. Let us know if you experience that issue again. Thanks!



vikinglady posted Mon, 03 July 2023 at 12:07 PM

๐ŸŽ‰๐ŸŽ‰ Got my Artist Favorite ๐Ÿ“จ๐ŸŽ‰๐ŸŽ‰



RodS posted Mon, 03 July 2023 at 12:47 PM

ebasham posted at 10:44 AM Mon, 3 July 2023 - #4469171

@RodS There was a systems issue over the weekend that has since been resolved. That notification has went out this morning and it will continue going forward. Let us know if you experience that issue again. Thanks!

YAAAAAY!!!!! ๐Ÿ˜๐Ÿ‘ They're baaaaaak! ๐Ÿ˜„

Thanks for all your hard work! ๐Ÿ‘๐Ÿ‘

"I reject your reality and substitute my own" - Adam Savage


RFreise posted Wed, 05 July 2023 at 1:40 AM

Has gotten worse, no followed artists, no followed vendors, no subscribed threads and no receipts as of today


conglyvaness posted Wed, 05 July 2023 at 3:54 AM

not only gmail, outlook.com has same issues



TwiztidKidd posted Thu, 06 July 2023 at 9:58 AM

Go to: https://www.renderosity.com/dashboard/sitemail/settings and add a check mark as seen in screencap below then click Save Changes.

It might have something to do with Email Notifications being off by default if you never made any selection in this menu. "Receive email when sitemail sent" is a newly added feature.

Everything works as it should on my gmail account. Make an alias email and confirm it with Renderosity, if everything else fails. Emails will still make their way to your primary email.



RFreise posted Sat, 08 July 2023 at 11:20 AM

That is how mine displays. Went ahead and clicked on save changes anyway just to be sure


RFreise posted Fri, 14 July 2023 at 7:25 PM

Still not working