NikKelly opened this issue on Jul 30, 2023 · 3 posts
NikKelly posted Sun, 30 July 2023 at 6:58 PM
Did we used to be able to apply multiple gift certificates to an order ??
Now, we seem able to only use one (1) per basket: If so, could there be a caution on both 'rewards' and 'check-out' pages ??
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I've just blown most of the many 'reward' points I'd collected for 11/12 upgrade but didn't buy, plus subsequent additions, on discounted 11/13 upgrade.
It was only when I tried to enter my second $_50 certificate that I discovered the check-out only takes one (1) gift certificate per basket...
Huh ??
Okay, after checking I wasn't missing the obvious, now very glad I'd both the ###13 discount coupon and much better £/$ rate than a few months ago, I dumped a bunch of 'goodies' from basket. Bought the 11/13. Cost me £_37. Still a bargain, but should have been fully covered by all the reward points I'd hoarded...
Then I put those 'goodies' back into basket, used second $_50 certificate.
That leaves me with two $_10 and a month to spend them...
ShaniaB posted Mon, 31 July 2023 at 9:35 AM
Hi NikKelly,
Gift certificates can't be stacked in our system, and you do need to use one gift certificate per order. I'm sorry for the trouble this has caused. We are making improvements daily and hope to have stackable Gift Certs in the future.
NikKelly posted Mon, 31 July 2023 at 10:11 AM
Thank you.
FWIW, given Rendo's new, less generous system for earning reward points, I doubt I could make the same mistake again...
But, hey, still much better than your rival's clunky system, as their points expire after a month...