I just deleted my cookies earlier today and now I can't login to my DAZ account.

I've tried to login with every computer and device I own... iPhone, iPad, desktop, laptop, both windows and Mac and it doesn't work...

it's not the password or email being incorrect because one I'm using auto fill and that's correct and manually typing it in doesn't work either... I know the password and email by heart, so that's not an issue and I also have it written out and that checks out.

I tried resetting my password, but the submission page keeps resetting once you hit send.

No doubt to me something is broken again.

Their "Contact Us" page is kinda garbage too, because there is no way of addressing a login issue... everything is a product problem nothing mentions a website issue like this.

Its pretty crappy because I actually was trying to download some of my content to make a birthday greeting for a friend, but now that window of opportunity has passed, and that really sucks...

Thanks for any suggestions you might have or any help you may provide.

I can't login either so my guess is that there is a problem on their side with the logins.

Let's hope they solve it soon.

As of this post, the problem seems to be resolved.

I’m still experiencing this issue as of seconds ago. 

Does it affect DIM as well as the browsers? A sales ticket should be able to handle the issue, select Other or emaill/password for the tracker option.

RHaseltine posted at 9:53 AM Wed, 30 August 2023 - #4473715

Does it affect DIM as well as the browsers? A sales ticket should be able to handle the issue, select Other or emaill/password for the tracker option.

Hi Richard!...

I don't use DIM (had issues with it in earlier versions) I install my content manually (rarely do more than a handful of stuff at a time)...

I submitted a ticket through Contact Us/Help Center > Bugs page (way down at the bottom of the page) "Don't see what you are looking for? Let us Help you! Submit a request..."  >  Submit A Request: Please choose request type below: Technical Support Questions, Sales Support, Refund Request, Coupon Code Issue and NFP Collection.

I chose "Technical Support Questions" because that seemed the closest, though to me that's usually a software/computer  issue and it's "Questions" which seems like I have a question, not a problem...

If it were me, just for customer confidence, I'd have made "Account Support" or "Store Issue" a choice, but hopefully Technical Support "Questions" is the right choice... though "Please note it can take 5-6 business days for a response at this time." isn't that reassuring... So that's probably going to be next Thursday before I get a response due to the long holiday weekend.

You mentioned "Select email or password for the tracker option"... I didn't see that anywhere... do you have a screenshot or a link to that page... it seem like maybe I wasn't at the right page or help area. 

(EDIT: Never mind, I found that box... I think I chose either "website issue" or "login error"... it was very late last night, so I forgot about that box/option).

I really have to download all my library/content more frequently... it's been at least two years since I downloaded all my stuff and being locked out of my account for possibly a week or more isn't really fun or confidence boosting or convenient.

Thanks for the reply, I really appreciate your always being there for info and assistance!

The problem seems to be resolved now... Thanks everyone! 

I ran into the same problem at the end of August as well.  It turned out to be a glitch. 2 days  thinking someone hacked into my account and changed the password. Daz suggested try a different browser. that's all the help they offered.  It did resolve after day 3. 

If you can,  locally backup all your content zips just in case. 

It seemed like I wasn't the only one and I was contacted by tech support and it seems like it was a glitch of some sort... 

Hopefully it won't happen again.

Its kinda like coffee, you don't realized how hooked you are until you don't have it for a couple days.

I'm not hooked... I can quit any time I like... just not now... but I can totally quit... totally... absolutely... probably... 

The mind is willing but the flesh is weak.

Excuse me!

IMO,maybe McGyver13's country that has blocked  foreign net linking, which it is forbidden linking DAZ,which it is for country's safety.

Good luck and good health.

That is always a possibility,  not likely, but there's nothing wrong with a bit of speculation.