a_crow opened this issue on Jan 30, 2024 ยท 5 posts
a_crow posted Tue, 30 January 2024 at 12:23 AM
Re: PRIMENEWMEMBER124 promotion
Why offer a coupon code on something that won't allow you to use a coupon on it? I thought maybe it would work in the cart despite that, but it simply says Coupon not found or has expired.
Did you mean to use the gift certificate entry?
a_crow posted Tue, 30 January 2024 at 12:29 AM
Wouldn't it have just been easier to reduce the cost of Prime until Feb. 29th?
lauraguo posted Tue, 30 January 2024 at 11:20 AM
You should be able to use the coupon now. Sorry about that, it was a configuration setting on our end. If you have any other questions/concerns, you can reply here or submit a support ticket https://support.renderosity.com/ (easier for us to keep track of).
Thank you for reporting this issue,
Laura
a_crow posted Tue, 30 January 2024 at 11:22 AM
That did it, thanks. :)
lauraguo posted Tue, 30 January 2024 at 11:27 AM
Excellent, good to hear :)
Regarding sale vs coupon: I'm not sure about the logistics of a sale discount vs coupon (I don't work in that department). But there are certain differences in terms of analytics and marketing methods that could have affected the team's choice of one over the other.