Flywaver opened this issue on Jul 08, 2001 ยท 7 posts
Flywaver posted Sun, 08 July 2001 at 3:07 PM
Hey, Do we have people from e-on in this forum? I got the Vue 4 upgrade about 3 weeks ago and I tried for more thaan a week to get in touch with e-on regarding my credit card overcharge and they never got back to me! I sent an e-mail that Lynn replied and told me someone from the home office would get back to me...that was almost 3 weeks ago! :( I sure hope someone will get back to me soon, I really enjoy Vue 4 but this kind of behavior is quite unprofessional. Cheers!
dolly posted Sun, 08 July 2001 at 3:11 PM
I would keep on to them until you get a satisfactory answer mate you know what these companys are like dont mind taking but hate giving back
Flywaver posted Sun, 08 July 2001 at 3:30 PM
Yeah exactly...it's sad though. If you want to keep your customers happy you make sure they are all well treated; it's not like I asked for a silly tech. support question. :) Cheers!
Lynn posted Sun, 08 July 2001 at 4:37 PM
Why dont you email me again your contact info, including the shipping address and the date you remember placing the order? Some product that got shipped direct from the pre-order list may have been bungled up. Best regards, Lynn Fredricks e-on software US Business Unit lfredricks@e-onsoftware.com
Flywaver posted Mon, 09 July 2001 at 7:55 AM
Hi Lynn, I sent the infos again, hope to get some news soon because it's been more than 2 weeks. :) Cheers!
e-on posted Tue, 10 July 2001 at 2:47 AM
We checked our records and you were charged $70 (late buyer upgrade + shipment). How can that be $100 overcharge? Did you check your bank statement? Cile Laurens claurens@e-onsoftware.com
Flywaver posted Tue, 10 July 2001 at 8:00 AM
When I processed the order on your site it said 154$ this is why. I didn't get my VISA statement yet. In any ways, there should be a better transaction system where the price you see is the one you are charged. :) If I was charged 70$ on the credit card then it's all fine but there should be a way to have this output once you complete the online transaction...it's less headaches for both parties. Cheers!