So I purchase this poser pro pack ,and even did overnight. I get it and it replaced poser 4, and I started it. Asks for a serial number I enter it in. every time it says invalid number and poser 4 is now screwed. caps lock or not everthing about this pro pack does not work, and now poser 4 itself is destroyed. any clue on how to correct this. curious labs does not repspond.