Just thought I had to post after hearing so much negativity!
I mailed my Steph info last night, knowing all the DAZie's would be tucked in bed, and finally got my response a little while ago. BUT!!!! I was accessing my mail remotely from work and the server crashed wipping out my Entire InBox!! I never even got to read any of the messages (only important one I saw was from DAZ)

I e-mailed them as soon as the system was back up and guess what? Within about 15 min I had a response and am now set to update Stephanie when I get home tonight!

I can't think of anytime that I have had a 'bad-experiance' with DAZ (or any on line stores for that matter). Just be respectful in your wording, have all needed info in order, and have a little patiance (something I am not always know for myself..)

Thanks DAZ Team!!!