hogwarden opened this issue on Jun 24, 2002 ยท 24 posts
hogwarden posted Mon, 24 June 2002 at 8:38 AM
Ain't it just typical... I've stacked up various vouchers and intended to buy up a few bits and pieces I've had my eye on while at sale prices... And now the Daz3d site is totally like, not there. Bummer. H:(
sueya posted Mon, 24 June 2002 at 8:47 AM
Yes I just realised it was the last day and was as frustrated as you. Do you think they will extend the sale because of the problem?
hogwarden posted Mon, 24 June 2002 at 8:50 AM
Don't know... Hopefully they'll extend it a day for us poor latecomers! :)
spratman posted Mon, 24 June 2002 at 8:53 AM
What?!! Oh no I've got all my pennies lined up, dang and here I was hopin it was just my connection. Probably crushed the server with all the vouchers and sale stuff. Too much of a good thing I guess. Jon
Kalypso posted Mon, 24 June 2002 at 9:00 AM Online Now! Site Admin
Aaaaaack! I just got my survey voucher today and now I can't use it :( I hope they reconsider and extend it one more day.
rockets posted Mon, 24 June 2002 at 9:06 AM
I just got my voucher today also, but I'm pretty sure they are aware of the frustration on our end and will do whatever it takes to make it right...they seem to go out of their way to be fair. :-)
My idea of rebooting is kicking somebody in the butt twice!
c1rcle posted Mon, 24 June 2002 at 9:46 AM
maybe they took the site down cause of all the problems over the weekend, best not to flood them with emails asking or they'll never have the time to fix it. Rob
sparrowheart posted Mon, 24 June 2002 at 10:21 AM
Knowing DAZ, I am relatively certain that they will extend the sale. They have always been more than generous and courteous towards their customer base and probably know that a lot of us were waiting to get in a last minute spree. I'm crossing my fingers. :) Kimberly
Routledge posted Mon, 24 June 2002 at 10:39 AM
Just been there and it loaded okay. Didn`t earlier in the day.
rockets posted Mon, 24 June 2002 at 10:39 AM
Well not to worry, it's back up now. :-)
My idea of rebooting is kicking somebody in the butt twice!
hogwarden posted Mon, 24 June 2002 at 10:53 AM
Yep... Except that if you try to buy anything you get a message "Poser Store is closed for routine maintainance" Darn it!! H:))
Patricia posted Mon, 24 June 2002 at 10:55 AM
Just went there to DL the gorilla (for the umpteenth time!!$#*@!) but the site's still under the weather. I get a splash screen--unlike yesterday--and I can reach the gorilla freebie page, but can't download him. Oh well...
tjs61822 posted Mon, 24 June 2002 at 11:09 AM
It's OK now, just bought a few items and everything downloaded fine.
Tim
rockets posted Mon, 24 June 2002 at 11:09 AM
Hmmm, well I just went and bought the textures and a couple of others things with no problem...a little slow is all.
My idea of rebooting is kicking somebody in the butt twice!
cainbrogan posted Mon, 24 June 2002 at 12:43 PM
I just wrote Reba Vest, asked about a sale extension, and left a link to this thread. Hopefully She'll get back soon! = )
JimX posted Mon, 24 June 2002 at 1:01 PM
Yeah, I just got my voucher this morning, and it's already been spent. The store seems to be working fine. But I can't get to the free section at all. So I still don't have the gorilla. But I'm counting on DAZ to do their usual customer-firendly things, so that we can all get it. - JimX
hogwarden posted Mon, 24 June 2002 at 1:04 PM
I managed to get into the site and placed a nice juicy order! Ouch! But there is no way to dl the items! I suppose they're all full-o-traffic. H:(
DAZ3D posted Mon, 24 June 2002 at 2:07 PM
Everyone, We apologize for the down time earlier this morning. Our server experienced a crash due to a problem at Verio, who hosts our server. Everything should be fixed now and you shouldn't experience any major problems. Unfortunately, our merchant software tends to hiccup quite a bit during heavy traffic, so if you don't receive your download links within five or ten minutes via email, email Reba at sales@daz3d.com and be sure to include your invoice number. She'll make sure you get your links right away. Thanks for your patience with this. We are looking at alternatives in merchant software and server hosting in order to permanently solve these problems. We'll be making changes as soon as we find a better solution. Thanks, Steve DAZ
c1rcle posted Mon, 24 June 2002 at 2:24 PM
hogwarden check your email, the download link was in that for me the other day when I got the gorilla. Rob
c1rcle posted Mon, 24 June 2002 at 2:26 PM
all those people trying to get the gorilla just went and blew the server's mind, sorry steve you'll just have to stop giving away such great freebies :) j/k, thank you for the gorilla & all the other freebies you've let us have. Rob
DAZ3D posted Mon, 24 June 2002 at 2:35 PM
Hey Everyone, Well after much discussion here at DAZ, we have decided to extend the 30% Store Sale for another week. It will now expire on July 1, 2002! With the extension, you should be able to get the $5 voucher from the DAZ survey and use it in conjunction with the sale. The sooner you fill out the survey, the sooner you get to spend that $5 at DAZ. Remember to download earlier rather than on the last day, so ensure that no problems will occur. If you continue to have problems please email sales@daz3d.com or tech@daz3d.com. Enjoy! AnneMarie DAZ
Kendra posted Mon, 24 June 2002 at 4:09 PM
Cool. You may get another purchase out of me then this week. :) I was in such a hurry to get something else last night I couldn't finish the download.
...... Kendra
sparrowheart posted Mon, 24 June 2002 at 6:13 PM
Oh no, ANOTHER paycheck I can blow???? :)
cainbrogan posted Mon, 24 June 2002 at 8:12 PM
You should get two or three from me... = )