During the past week, I've sent 2 e-mails to "orders@e-onsoftware.com", about the cross-grade from Bryce 4 deal they have. (I have the original shipping invoice for it, but can't find the registration card.) If if they had told me that wasn't good enough for them, I would have probably gone ahead and paid full price for 'Vue'. Now... Since the don't seem to care enough to answer my questions, and get my money from me, I can only imagine how piss-poor their product support will be, cuz they have lost a potential customer.