Forum: Photoshop


Subject: Tablet problem

lemur01 opened this issue on Jul 24, 2002 ยท 6 posts


lemur01 posted Wed, 24 July 2002 at 5:24 AM

I know this isn't tecnically a photoshop thing, but I'm hoping someone might be able to help. I recently upgraded to windows XP and, like a good boy, I went to various manufacture's web sites of all my periph... periph... added on bits to get the new drivers. I've got a Genius 1812HR tablet and downloaded the new driver for XP. Problem. Moving the stylus over the pad moves the pointer around the screen as it should. When I move the pointer over a button, the button becomes highlighted as it should. But the stylus will not activate the button. Nor will it draw in photoshop. The tablet program comes with its own test screen and the stylus works perfectly on this to draw lines. But on any other app screen... nothing. Now, when I ran the tablet's upgrade setup program I got the error message 'Load setup dll failed'. I re-downloaded the upgrade drivers but the same thing happened. Genius.com want me to return the tablet, but I think it's more likely to be some kind of a software conflict rather than a failure of the tablet. I've tried all the obvious things but maybe there is a guru out there who can point me in the right direction. Jack