toashzadel opened this issue on Aug 10, 2002 ยท 12 posts
toashzadel posted Sat, 10 August 2002 at 11:21 AM
I bought Mover4 as soon as I could, 86-GBP thank you very much.... but my credit card statement says 88!! Any ideas what is going on? I emailed e-on on Monday - 5 days ago, and I have yet to hear anything, I know that it it "only" 2, but I can't afford just to throw money away, especially since I agreed on the price! empty pockets Steve :o(
NightVoice posted Sat, 10 August 2002 at 11:32 AM
Could it be from currency exchange rate? They flucuate all the time and I know when I order internationally prices on my cc will vary from a few pennies to a buck or two. I don't know if that is the case for you though. :)
gebe posted Sat, 10 August 2002 at 12:04 PM
Just be patient. You WILL get an answer. Maybe e-on's people had some vacation? Guitta
ablc posted Sat, 10 August 2002 at 1:27 PM
hey, I used to pay a lot in foreign country and I think it's your bank that add this 2 pounds for "International payment" or thing like that... That all~ Laurent
hein posted Sat, 10 August 2002 at 1:39 PM
Steve, according to the prices on E-on's site ,it's 73 for the download, 81 for the CD version, add to that 8 shipping, you payd 1 less than you should have. Exchange rates vary 10th's of a cent either way at the moment and the rates shouldn't matter anyway if Eon quotes euro's , dollars and pounds. If it means anthing the went from Euro 1.60 to 1.57 (80x3ct=2.40 or about 2) To make matters more interesting Eon charges European customers more salestax than they should, 24% instead of 19.5% , no reason not to buy Mover unless you're not into animation or unless like me you've decided to make 4.06 the last VUE you'll buy :)
toashzadel posted Sat, 10 August 2002 at 6:05 PM
Thanks for the replies guys! :) It is probably the international payment thing; I am glad, I didn't like to think of e-on as bad guys! :) Steve :o) PS just FYI here is the breakdown of charges on my order confirmation Mover 4 (CD-ROM version) 67.73 Shipping Charges: 4.18 Net Total: 71.91 Sales Tax / VAT: 14.09 Gross Total: 86.00
Lynn posted Mon, 12 August 2002 at 12:00 AM
Howdy, Im sure you'll be hearing from someone soon. Lots of people in the Paris office are on vacation right now and the first wave is coming back Monday. Id like to help, but here in the North American office we dont even know where to find the euro symbol on our keyboards yet :-) Best regards, Lynn Fredricks e-on software
gebe posted Mon, 12 August 2002 at 3:36 AM
Lynn hi,
in Europe, we have the Euro symbol on our keyboard, but Microsoft (Outlook Express) doesn't want to show it:-). Also we have to write Euro insteed of (LOL)
Guitta
hein posted Mon, 12 August 2002 at 3:55 AM
Guitta, try ALT-0128 ,that works here most of the time
gebe posted Mon, 12 August 2002 at 4:20 AM
Great, Hein. This works even in an e-mail. I have just sent one to myself:-). I was too lazy to search about ASCII codes and even did not know that there was any for . Thanks:-) Guitta
hein posted Mon, 12 August 2002 at 5:39 AM
Had to figure out the ASCII, I still use my 11y/o Cherry keyboard. :)
toashzadel posted Mon, 12 August 2002 at 3:20 PM
I heard from someone on sunday!! Its all been sorted now :) and e-on are in my good books again! :) cheers Steve