As much as I love the Poser product I can honestly say that I am not overwhelmed with confidence when it comes to the customer service/support provided by Curious Labs. It appears to be non-existant. I've had Poser 4 since it first came out and the Pro Pack as well. There has been a long existing problem with exporting OBJ files from P4/PP into Bryce. I started with Corel and their newsgroup. I found that I did not have the problem if I used Poser without the Pro Pack. So, I addressed my question to Curious Labs. I got some initial suggestions, which did not work. I asked what is the difference between exporting from Poser on it's own and with the Pro Pack? Still have not heard back from them. This was not days or weeks ago but months. I figured they don't know, don't want to say or just have the worst, most clueless tech support on the planet. I wrote it off, figuring I would never get an answer and still haven't. I'm excited to see that Poser 5 is coming out and not wanting to "cut off my nose to spite my face" decided to order the upgrade. According to their web site, they don't charge your account until they are ready to ship. My account has been charged, however, no email telling me the product has been shipped. With no ship date specifically defined, I thought I would call their Customer Service to see if it shipped. Yea, right. Good bloody luck. There is no number that I have been able to find for them. I would email, but well, since I haven't heard back in months on my last one, you can see how my confidence in a reply might not quite be there. If I'm just in idiot mode and missed the number, could someone post a link to it. If I'm not crazed does anyone know of or have a number? I find a lack of customer service a bit disconcerting and doesn't inspire me with a great deal of confidence.