Over the weekend I ordered Mike 1.0 CD and Millennium Man Michael (download) unbeknownst to me they were the same character. Well before I found out they were the same character, I "tried" to download Mil-Michael but got a strange file instead.(see earlier post on this) I emailed tech support about the odd file and their responce was to set up a special Millennium Man Michael download area for me complete with username and password. Also as a result of my email they found out the link to Mil-Michael downlaod wasn't correct and have rectified the link. I won't be needing the download Mil-Michael because ..... I called DAZ this morning to explain what happened (ordering both) and they said "NO PROBLEM". They will credit me for the price of the Mil-Michael download, that I did't get anyway and ship the CD. I really appreciate great cutomer support such as this. No I don't work for DAZ, this is my first time purchase from them and won't be the last. Thanks again DAZ. bob