I ordered the Poser5 on August 25. I have receive no e-mail. Responding to my inquiry, they saidwe allow 1-3 days for orders to be processed once we begin shipping. We have no way to track the status of your order on our website. If you have not received tracking information on your order by Thursday morning, please contact me at orders@curiouslabs.com to follow up on your package. They have no way to track my order. However, if I dont receive the tracking information by Thursday morning, they will investigate the problem?????