Forum: Poser - OFFICIAL


Subject: DELIVERY problems from Australia - Airborne & C.L. shipping Dept.

PointLady opened this issue on Sep 18, 2002 ยท 17 posts


PointLady posted Wed, 18 September 2002 at 2:07 AM

Hi, well I was expecting my Poser 5 today (Wednesday) in Australia. What a mix up it has been with my address printed out on the package. I preordered my copy on August 2lst, finally received my notification from Curious Labs Monday, Sept. 9th it had been dispatched and gave a tracking No and a web link to contact Airborne Express in Sydney, which I did by phone but alas they had not received notification at that time on their computer, and to ring again in two days time. I received a telephone call from Customs on Friday l3th that they had no package for release. I paid via credit card the customs at the same time and the lady said it would be dispatched after the weekend to the couriers who would deliver it to my door. Now I do not live in the Sydney Metropolitan Area as I live south down the coast of New South Wales, so was told it would in my local Town area on Tuesday and to me on Wednesday (today) If this is confusing you, don't forget we live in a different time zone than the Northern Hemisphere. I was fully expecting it to arrive today, but as I had a little drama with my dog who became sick, I need to take him to the vet, so rang Airborne in Sydney to try and find out just which courier service they were using in orded to find out when it would arrive. Airborne gave me the name of a courier service they said they were using. However, a telephone call to them elicited the information they had no record of a package address to me and in fact they did not deal with Airborne. The lady was very helpful however when I explained why I needed to know, so she took my phone No and rang me back with the name and address and contact name of the Courier service they were probably using. I rang them, it was Skynet Couriers, and they had no record either, but gave me the name and phone No of another courier service they use who would probably be delivering the package. Another telephone call to them, and they said they had no manifest for a package to me. So back to Skynet I went and after telling the lady there this, they said they would make enquires and ring me back. Half an hour later, they phoned me back and said that there was a package but the address must be incorrect as the other carrier had tried to deliver the package the day before. Now get this, the big mix-up was they had my Name, street and house number correct,but the suburb was shown as Ormond via Bentleigh. The post code was also correct for where I live. This suburb is in Victoria and I live in N.S.W. I will now get my package tomorrow morning now this mix-up has been sorted out. I took my poor dog to the vet (he will be OK thank goodness, but it was very stressful) and I decided to ring her back and thank her for the help. She told me that this happens all the time with packages with the oddest mix up in addresses. It would have been sent back to CL in the end if I had not of been able to fix up this up, as undeliverable. She also told me that she has requested telephone numbers be included on address labels many times to Airborne (and other shipping companies - but to no avail to avoid mixups. This mixup must have originated in the shipping department of Curious Labs printing out the labels - so if it has happened to me - it must be happening all over the world to others also. My address was correctly shown on CL's email confirmation of dispatch, it just seems to be a problem in the printing of labels for packages. The moral of this sad tale is that there is probably another customer who ordered a copy of Poser 5 who lives in Ormond via Bentleigh, Victoria 3204 who will have their package being tried to be delivered to my suburb, even though their name and street is correct (maybe). So if you read this, please telephone Airborne at Tullamarine Airport in Victoria and sort it out with your shipping No. Curios Labs, if you read this, please include telephone Nos on the package labels, it would help matters considerably too. I wonder how many people who have been expecting their Poser 5 to arrive on their doorsteps - and it has not, this is part of the problem, no matter where you are? Whilst here, I would like to say a thank you to all the fine people here who help with tips and suggestions, for that is how I have learned Poser 4 and this is my first post sort of (I did say something in a reply to a post yesterday, my first post, but that is probably buried anyhow.) I have also emailed CL with this also, I might add. Cheers from DownUnder, Jan