I filled out their little form on their technical support contact page, posing a simple question about the 'Hair' room, namely, "what settings should produce short, curly hair?"

Now, for those of you who have been there, nothing on the tech support site says you must fill in all of the details of your technical schema to receive an answer. At least I saw nothing like that, but I went ahead and did so anyway.

Somehow, having received something in the way of a question from me, they replied to me, saying that I had to fill in the form to get an answer to my question.

Okay, I can't see how my system's technical specifics figure into my question, not when I first sent it in, nor when I posted the question a second time, after giving them, again, the particulars of my setup.

So, satisfied that he had made me do these things, the same fellow replies to my re-posted question by saying that they don't answer questions like that. Somehow, I suspect that he knew what the answer would be before I resubmitted my question.

I like Poser, and I have used it since version two. I still believe it has great brochure performance, substantially unrealized, but how can a company treat its customers like this and hope to survive?

What does the Poser community think of Curious Labs?