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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 28 10:29 am)

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Subject: Quality Control in the Marketplace?


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Exotica ( ) posted Sat, 23 November 2002 at 10:00 AM

I would just like to point out in case it got lost in the confusion - the product was not approved that way - it had no seams when it was approved. Only after that point did I add someting to the product and inadvertantly upload the working files instead of the finished files along with the add-on. Most customers did not even get the version with the seams as I can attest to with the many emails of support I have been receiving. I hope we can put this issue to rest now.


Crescent ( ) posted Sat, 23 November 2002 at 10:37 AM

The important thing is that it got fixed. In a way, Exotica, this helped you out because you showed good customer service by popping in as soon as you saw the thread and did everything you could to get the problem fixed. The one merchant I referenced in my post above basically said, "Well, these are nice head textures, and it's a nice body texture. It's close enough, color-wise. Deal with it." The particular texture was sold off-site so I couldn't really do anything about it here, but the merchant has sold stuff on Rendie as well. (I admit, I'm sick and cranky, so when I saw the initial image, I had a flashback to that episode. Thankfully, the ending is far different this time.) Mistakes happen. Nobody died over this. You were polite and got the problem fixed, that's what matters. Hope the rest of your weekend goes better.


Exotica ( ) posted Sat, 23 November 2002 at 10:40 AM

Thanks Crescent and many thanks to all of my customers who have been very kind and understanding.


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