Thu, Jan 9, 10:31 AM CST

Renderosity Forums / OT

All Forums

Welcome to the OT Forum

(Last Updated: 2024 Aug 27 11:07 am)

This forum is a place to relax, unwind,and
discuss topics which may not be appropriate for the other forums.

Remember to stick to discussing issues, not members.
Personal attacks will not be tolerated.

We want this forum to be enjoyable for everyone.
Please read and understand the TOS before posting.

 

Subject: Customer Satisfaction & The loyalty Elephant

Jackie opened this issue on Feb 10, 2003 · 9 posts
Back to Forum Print
Jackie ( ) posted Mon, 10 February 2003 at 12:34 PM · edited Thu, 09 January 2025 at 10:23 AM

Attached Link: http://www.asq.org/pub/qualityprogress/hoisington.html

Just a bit of required reading for anyone who is interested in Customer Satisfaction. Take from it what you will.

Nematode ( ) posted Mon, 10 February 2003 at 1:22 PM

Stop trying to confuse everyone with facts. ;-0

Jackie ( ) posted Mon, 10 February 2003 at 2:24 PM

LOL! This came to mind today because IRL....I work in QA. Every year we do a report on customer satisfaction, and in an effort to "continuously improve" (ISO BUZZWORD ALLERT).....we look back and make changes to our system/policies, to better serve our customers, and hopefully improve not only our customer satisfaction, but our processes in general. Things like this are helpful for any biz...no matter how large or small. A good Rep, A quality product, and Customer Satisfaction go a long way.

Jackie ( ) posted Mon, 10 February 2003 at 2:25 PM

Allert=alert Edit function would be great! :)

Jackie ( ) posted Mon, 10 February 2003 at 3:37 PM

Posted this in Forum News & Team Contact Forum... Would someone like to tell me why it was moved....and also why it belongs HERE of all places? What exactly is off topic about this, as opposed to other threads in there? It was posted as a suggested reading/Informational bit for the staff... ???????

bonestructure ( ) posted Mon, 10 February 2003 at 4:32 PM

I learned a very important principle about customer satifaction in my years of dealing with the public. A satified customer will tell 5 friends about it. An unhappy customer will tell 10. You do the math.

Talent is God's gift to you. Using it is your gift to God.

Nematode ( ) posted Mon, 10 February 2003 at 6:32 PM

"What exactly is off topic about this, as opposed to other threads in there?" I guess customer satisfaction IS off topic.....

Cheryle ( ) posted Tue, 11 February 2003 at 11:34 AM

I don't know Jackie- i found it to be very informative and helpful, especially the loyalty behaviors and defection rate section and the employee attitude section. Thx for the link- i have bookmarked it and am using it for my own business. Thx!

Jackie ( ) posted Tue, 11 February 2003 at 11:53 AM

You're quite welcome Cheryle.

Privacy Notice

This site uses cookies to deliver the best experience. Our own cookies make user accounts and other features possible. Third-party cookies are used to display relevant ads and to analyze how Renderosity is used. By using our site, you acknowledge that you have read and understood our Terms of Service, including our Cookie Policy and our Privacy Policy.