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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham Forum Coordinators: Anim8dtoon

MarketPlace Customers F.A.Q (Last Updated: 2025 Feb 17 10:18 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: checkout problem...

SeRaPhiN opened this issue on Jul 15, 2003 · 4 posts
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SeRaPhiN ( ) posted Tue, 15 July 2003 at 2:29 AM · edited Fri, 07 February 2025 at 10:40 PM

keep getting this message when i'm trying to checkout, "We are unable to process your order. Please contact our office at 1-866-220-2949 for further assistance. Thank you." i've trid emptying my cart and re-adding but still won't let me checkout, is it something wrong at my end ?

StaceyG ( ) posted Tue, 15 July 2003 at 8:40 AM

Hi, You have had credit card failure 3 times and our system blocks you out after 3 failed tries to run your credit card. We have to manually reset the attempts after you contact our office. Thank you, Stacey Renderosity Admin

SeRaPhiN ( ) posted Tue, 15 July 2003 at 10:58 AM

i dont think i will be ringing, i'm in the uk and unless the phone call is free it'll end up costing more for the call than the actual product i want to buy :D is there any other way to contact via e-mail perhaps to get it sorted ?

StaceyG ( ) posted Tue, 15 July 2003 at 11:01 AM

Hi, I went ahead and reset your credit card attempts. Thanks, Stacey

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