Mon, Nov 25, 10:48 PM CST

Renderosity Forums / MarketPlace Customers



Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 25 8:06 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.



Subject: No download?


ShadowFang ( ) posted Tue, 15 July 2003 at 7:28 PM · edited Mon, 25 November 2024 at 10:41 PM

Weird, I made three purchases on 7/15 and am still waiting to have the ability to download them. I've already emailed my credit card security code and haven't heard anything back. Also, after I made my purchase (Werewolf from Sixus1 v1.1) it suddenly shows up that its a gift for caleb68. With all due respect, I dont know caleb68 or why it thinks that I'm giving it to him as a gift. Anyone else have this problem?


caleb68 ( ) posted Tue, 15 July 2003 at 8:11 PM

did ya click the link from my home page? thats possible to why it happened, when you follow a link from someones public wishlist it makes it a gift item for that individual. It doesnt show as a download now in my 'gifts recieved' section however, so perhaps someone could fix the little mistake :) runs off to bookmark the werewolf so he can add it back to his public wishlist


ClintH ( ) posted Tue, 15 July 2003 at 9:39 PM

I will have the programmers adjust the gift purchase in the morning so that its not a gift for caleb but rather a purchase for you. I enabled the other two files and will enable this one early tomorrow after the record is fixed. Clint

Clint Hawkins
MarketPlace Manager/Copyright Agent



All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))



ClintH ( ) posted Tue, 15 July 2003 at 9:59 PM

ShadowFang, I was unable to locate the E-mail you sent in so I have blocked your downloads until I get the E-Mail. As part of our verfication process we ask that you send us the toll free or security number off the back of your credit card along with your Renderosity member name. When we have that information, we'll be happy to activate your purchase. Send the information to store@renderosity.com Clint

Clint Hawkins
MarketPlace Manager/Copyright Agent



All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))



ShadowFang ( ) posted Wed, 16 July 2003 at 1:57 AM

Thats strange. Oh well, no matter. I've resent the email to store@renderosity.com. Also, thank you Clint for straighting out that gift error. I'm pretty sure what caleb mentioned above is maybe what happened. At any rate, I give my thanks to you.


ClintH ( ) posted Wed, 16 July 2003 at 9:13 AM

I replied to your E-Mail. Clint

Clint Hawkins
MarketPlace Manager/Copyright Agent



All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))



ClintH ( ) posted Wed, 16 July 2003 at 11:14 AM

ShadowFang, all 3 of your DL's are now available. Thanks for shopping with us. Clint

Clint Hawkins
MarketPlace Manager/Copyright Agent



All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))



Privacy Notice

This site uses cookies to deliver the best experience. Our own cookies make user accounts and other features possible. Third-party cookies are used to display relevant ads and to analyze how Renderosity is used. By using our site, you acknowledge that you have read and understood our Terms of Service, including our Cookie Policy and our Privacy Policy.