I sent an email to sales@daz3d.com on Friday or Saturday night concerning Steve's comments in the forum that if we made a purchase in the last 30 days and it has gone on sale we can request a reimbursement for the difference. I purchased a number of items on July 11 that now fall in this category. My email provided the order number and the list of items. I've gotten no response and assume you are simply "knee deep" in inquiries concerning the sale, etc. Just want to be sure you received the email. Reba typically responds in a few hours, so I guess I'm spoiled :)

are you in USA? try calling thier toll free 800 number and talk to a live person. I bet they are need deep in cash and trying to swim through to get to the keyboard to type to ya hahahah! That sale going on is something else. hope it works out for ya I'm sure that it will.

I had a problem Friday too, sent off an email, heard nothing. Sent another one yesterday, and have still heard nothing. I'm assuming they're snowed under too. At least I hope they are, and not just ignoring me ;)

I sent an email on Saturday, and my account page showed the credit on Sunday (or a credit, and I don't think I was due any others); no email though. Have you checked your account?

Is there some kind of limitations to this 30 day thing? There were 5 $1.99 items that I bought 7/28 (the day I joined the PC) that are now on sale for $ .99. Then I bought a Premier item (M2 Morphing Clothing Pak to be exact) 7/31 that was $4.98 cheaper the very next day. Last night I had a voucher added to my account... for $5.00 instead of $9.98.:/ What's up with THAT? Unless, of course, the voucher was for something else, though I can't imagine what. I spent my $5 for joining the first day, I don't know of any other reason they would give me one. But if it's for the sale credit, why the hell didn't I get the full amount?

They normally don't work on the weekend and I image they were swamped yesterday. Give them a little time and like MachineClaw said, if you live in the US call them up and they'll get it handled. I know all this cause been there done that. :-)

Is this 30 day price warranty actually posted on their site somwewhere? The only thing I could find was about when something goes into the Platinum Club within 30 days after you bought it, but nothing about sales. And for the record, I didn't get any e-mails, the voucher just appeared on my account page, so if you're waiting, watch there.

I think the $5 voucher is the monthly PC voucher (that can't get used in the PC), as I have that as well, despite no response from my emails. Oh well, what to buy? :)

I'm not so sure that the $5 voucher is the monthly PC voucher. I had an experience like x2000, but have been a PC club member almost from the start. Never before have I gotten a voucher. Anybody else?

Attached Link: http://www.daz3d.com/products/platclub.php

I thought people on the monthly plan like I am only get the $5 after each renewal? Not sure, though, I'll have to go look that one up. But if they'd just reply to my e-mails it would save a lot of headache... Even a "We'll look into the matter" would be encouraging. I HATE people who don't answer.>:( As far as being swamped, I've been seeing a LOT of complaints about DAZ customer service in the last few weeks and I think they need to actually break down and hire more service people.

Crosspost. Thanks Raven, I see it IS monthly after all. Which means I still haven't heard about my sale credit then.:/

Shouldn't store related issues be worked out with the store first? Reputations get unfairly stricken with this kind of thing. Assume the best before the worst - talk with them.

Well Barb, it's kind of hard to work it out with the store when THEY WON'T FREAKIN' RESPOND! Personally, I first e-mailed them about the credit Friday morning, other people who contacted them afterward have already gotten theirs, and I'm still waiting.

DAZ doesn't doesn't always have people in the office over the weekend, and were likely catching up on things yesterday from the weekend's emails.... try either calling them or sending them another email today.

I've e-mailed them twice since Friday, I don't even get the courtesy of a simple "We'll look into it" form letter. I may have to resort to the 800 number, but considering they're strictly an internet business, it's pretty pathetic that I can't get any action through the internet, you know? It's like being forced to write a letter to the phone company.;) And I know DAZ is pretty much dead over the weekend, but I know of people who e-mailed for sale credit AFTER I did and received it already. Whatever happened to "first-come, first-serve"?

There's always a possibility of delayed SMTP (mail) servers and it's quite possible that they just never recieved the email. That's why it's good to always request a read reciept. Additionally, be sure that you emailed them from the same address in your DAZ account information, as it helps expediate a response from them. (They're going to help the people who's identities they can easily confirm first... I would too.)

Yep, it's the same addy. I guess I'll try calling them later. Anyone know what their office hours are? And I'm in New York, so they're, what, two hours behind, I think?

Yeah, I believe it was two hours behind... meaning if you wait until about 11:30 NY time you should get the best results (seems some of the staff there comes in at 9 and some of them come in at 10, I'm assuming for various reasons). That's always the best times I got when calling DAZ.

Thanks.:)

I did check my store account and no credit yet. Since I had already sent a couple of emails, I was going to try and catch Steve here and see if I could get a response before bugging them by phone. I think the message header: "message for anyone from DAZ", suggested that I was hoping to catch Steve or another DAZ staff in this forum as a number of folks did on Friday. I also don't see anything in the tone of my message that is in anyway disrespectful....just the opposite. I've always had quick responses from DAZ and indicated that. Bottom line: I am trying to "talk with them".....I have no interest in hurting their reputation....simply looking for answers.

bookmark

Call them on the 800 number they are fast and very nice when you use this method. They were great for me:)

Just called DAZ and talked with Allen I believe? He thinks Reba should be getting back to me today. That works for me and I was able to get a couple of questions answered as well. It didn't matter so much to me when the credit was issued as a concern that they had received the email. Sometimes things get lost in cyberspace :) Allen was willing to take care of the problem directly, but then would have had to get ahold of Reba to avoid a duplication. I opted to wait for Reba to respond as I know she will if the email arrived. You're right Lunaseas.....I've called DAZ in the past and they have always been responsive. I was just trying to save their dime by posting a followup to my email here....hoped I might catch the attention of someone at DAZ by doing so.

I am having the same problem. Sent an email to Daz on Sunday, still no response. Sent a second email after reading this. (I don't know if the US 800 numbers work from Ireland). I calcualate my refund to be $38.37 on goods bought on 29th July, just before the sale began. In the last week I have spent over $350.00 at Daz (much of that in the sale). They must know that they are going to be busy around such times, perhaps they should hire more staff to meet the customer service demand. Normally Daz tends to be good in responding to individual customer problems, but this time a number of customers seem to be having similar response problems. Perhaps there is a reason? BTW I think the $5 voucher is nothing to do with refunds as my account has one as well, perhaps something for us elder PC members! Regards STORM

Reba sent me a quick email this evening. She's swamped right now, but will be taking care of my issue soon. I suspect she will be taking care of your issue as well Storm :)

Did anyone get an explanation for the $5 gift certificates? I have one on my account, but my PC membership isn't due to renew for over a month or two. However, I should have recieved a refund (though more than $5) Just curious, I sent them a note sunday night, but haven't gotten a resonse...similar to the experience of others here. eric

I noticed the $5 as well and also no explanation. My refund should also be for more than $5. No additional responses from DAZ yet.

I got one too! Noticed tonite. But I got (and spent..heh) my refund a few days ago already.