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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 13 2:00 pm)

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Subject: Not sure of order status

Sealynx opened this issue on Dec 03, 2003 · 3 posts
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Sealynx ( ) posted Wed, 03 December 2003 at 3:26 PM · edited Wed, 15 January 2025 at 2:07 AM

I just attempted to order the Renderosity Magazine collection. This is the first time I have ever tried to have something sent to me. All other orders have been downloads. The order page went to an error screen in stead of a message and I don't see the purchase listed on my purchase list. Does this mean I can be SURE that my credit card wasn't charged and try again?? Thanks, Rebecca

StaceyG ( ) posted Wed, 03 December 2003 at 4:13 PM

Hi, Your order did not work and your credit card was not charged. You will need to try and process the order again. What kind of error screen came up? Let me know if you have trouble when trying to purchase again. Thanks, Stacey Renderosity Store

Sealynx ( ) posted Wed, 03 December 2003 at 5:33 PM

Thanks. I tried again and it went through. Rebecca

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