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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 12 9:34 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Where is my order?

Oceanlord25 opened this issue on Jan 31, 2004 · 2 posts
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Oceanlord25 ( ) posted Sat, 31 January 2004 at 6:20 PM · edited Tue, 12 November 2024 at 6:09 AM

When do I get my order? I see that this a common problem. I order things as I need them. How long does it take before I can download the purchase? Other poser stores are instant.

Debbie M. ( ) posted Sat, 31 January 2004 at 9:28 PM

Hello, Thank you for purchasing from Renderosity's MarketPlace. Since this is your first credit card purchase you should have received an ebot RENDEROSITY FIRST TIME BUYER asking you to email store@renderosity with either the 3-digit security code or toll free phone number from the back of your credit card along with your username. As soon as this information is verified, we will activate your download. This is for first time purchases only, all future purchases will be available for immediate download. Regards, Debbie M.

Debbie M.

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