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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 17 5:53 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

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Subject: Order troubles

BrokenAngel9 opened this issue on May 13, 2004 · 4 posts
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BrokenAngel9 ( ) posted Thu, 13 May 2004 at 1:36 PM · edited Sat, 18 January 2025 at 4:46 AM

I tried to purchase an item, and after I hit Process Order, I got the error that my bank had declined the purchase. This has happened to me with my last order, too, but with that I was able to buy the items without problems with the second try. Today I got the same declined error twice, and now I'm getting the message that my order cannot be processed. No idea what went wrong, but I also don't want my account being hit twice or more by the order's amounts, either. Help anybody, please?

StaceyG ( ) posted Thu, 13 May 2004 at 1:56 PM

Hi, I have reset your account so you may try your purchase again. With an error message of "declined" your credit card has not been charged at all. Thanks, Stacey Renderosity Store

BrokenAngel9 ( ) posted Thu, 13 May 2004 at 2:25 PM

Thank you for the swift trouble shooting, Stacey, the order went through now with no problems s

StaceyG ( ) posted Thu, 13 May 2004 at 2:48 PM

Oh great..Glad to hear that. Stac

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