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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Sep 19 9:13 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Card problem

basil99 opened this issue on Sep 27, 2004 · 5 posts
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basil99 ( ) posted Mon, 27 September 2004 at 5:20 AM · edited Fri, 26 July 2024 at 1:55 AM
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Got this error message trying to make a purchase: We are unable to process your order. Please contact our office at 1-866-220-2949 for further assistance. Thank you. Renderosity Store Staff Some time ago I tried to purchase with insufficient funds on my card. May be due to this system blacklist my card ? My login is basil99. Please take a look. I have a lot of purchases with this card # listed in my history

basil99 ( ) posted Mon, 27 September 2004 at 5:22 AM
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According to the FAQ i need to confirm my username, Real Name and address. What is email I need to sent this info ?

Debbie M. ( ) posted Mon, 27 September 2004 at 5:47 AM

Hi basil, I've reset your account on our system, so you can try your purchase again. Please let me know if you continue to have problems. Deb

Debbie M.

basil99 ( ) posted Tue, 28 September 2004 at 12:15 AM
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Hi, Deb ! Thanks. Will try soon

Debbie M. ( ) posted Tue, 28 September 2004 at 6:18 AM

You're welcome :) Deb

Debbie M.

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