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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 28 10:29 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Another download problem!

oddboots opened this issue on Oct 08, 2004 · 4 posts
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oddboots ( ) posted Fri, 08 October 2004 at 4:50 PM · edited Sun, 10 November 2024 at 6:44 AM

Hi - I have the same problem as sector666 below. I made a purchase (via paypal) from the store. However, the download page is still marked as "waiting on payment". I have sent both the invoice and transaction ID's from my Paypal receipt to store@renderosity.com but am still waiting on a response. Could you sort this out for me asap? Thanks

Debbie M. ( ) posted Fri, 08 October 2004 at 5:05 PM

Hi oddboots, I have replied to your email. Dealing with PayPal today has been like pulling teeth .... literally!!! I can't tell you how many PayPal orders I've had to confirm manually today. Have no idea what's going on with PayPal today, but you should be all set now. I apologize for the delay and inconvenience of having to wait for your download. Let me know if you have any problems, and I'll take care of them right away for you! Thanks for shopping the MarketPlace. Have a great weekend! Deb

Debbie M.

oddboots ( ) posted Fri, 08 October 2004 at 5:05 PM

Hi Debbie - just got your email - many thanks for sorting the problem!

Debbie M. ( ) posted Fri, 08 October 2004 at 5:10 PM

Thank YOU for your patience and understanding :) Please let me know if you have any problems. Deb

Debbie M.

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