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Renderosity Forums / MarketPlace Customers



Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Feb 02 8:03 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.



Subject: Aid for my payment with credit card in marketplace


mauk ( ) posted Sat, 11 December 2004 at 3:18 AM · edited Sun, 02 February 2025 at 1:06 PM

Aid for my payment with credit card in marketplace. I wanted to buy of the products but I have erroneously digit a number of my credit card and hour me it is not possible to try again payment.


Shoshanna ( ) posted Sat, 11 December 2004 at 3:24 AM

So Debbie & Stacey can help you. You can find this forum again by selecting Store Contact from the drop down box called Admin Forums in the side bar. Shoshanna.



ClintH ( ) posted Sat, 11 December 2004 at 7:28 AM

Hi mauk, Your credit card has been reset. Please try your order again. Clint

Clint Hawkins
MarketPlace Manager/Copyright Agent



All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))



mauk ( ) posted Sat, 11 December 2004 at 7:55 AM

Order Processing Failure! Declined continuous to having problems I have recently changed address and I have changed to my data in the profile the credit card is prepaid with 100? in what mistake?


ClintH ( ) posted Sat, 11 December 2004 at 7:59 AM

It can be a few things. I get the following error. "Order Processing Failure! AVS Failed: avsaddr=X, avszip=X. We were unable to verify your card address or Zip/Postal Code. Please contact Bondware Inc. at payments@renderosity.com or call us toll free at 1-866-220-2949." This error can mean several things. 1) The AVS (address verification system) is temporarily off-line. If you wait about 15 minutes and try placing your order again it will usually go through. 2) Your credit card company does not submit the AVS information to our credit card processor. This is rare and usually only happens with very small, independent banks or credit unions. -or- Why is my card declined? A credit card decline comes from your bank. Your bank does not provide us with specific information about the decline. You will need to contact your bank for the details. Usually, the expiration date, name, address or zip didn't match what is on file with your bank. Sometimes the card company places a hold on cards when concerned that recent purchases may be fraudulent (or out of norm for someone's spending habits), a payment is late, or the credit limit is reached. I've reset your card again. Clint

Clint Hawkins
MarketPlace Manager/Copyright Agent



All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))



mauk ( ) posted Sat, 11 December 2004 at 8:07 AM

Ok I mistook to insert the figures placed behind the credit card I had to only write last the 3 Sorry and tanks ClintH


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