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Poser - OFFICIAL F.A.Q (Last Updated: 2025 Jan 03 1:41 pm)
Subject: Who is the cry baby?
Obviously you have no idea the type of workload it is to write software and prepare for its release. Obviously, CL doesn't either or they would have had all that done before they started "selling" it so that once they did start selling it, they'd have time for customer support. ;) Having said that, I did pre-order today, and discount did (at least appear to) work.
it seems that you are?
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Gee, you're right, Infocentral. CL is horrible. Awful. Crooks. Thieves. Frauds. And Poser 6 is gonna suck. You'd better quit using Poser, go away and start using 3D Studio Max or Lightwave or something just as ridiculously expensive. Bye, bye. (Pssst...Is he gone yet? Can the rest of us come out and play and have a good time now?)
Oh, well........do we really need to do this all over again? Didn't we already fight this one out.......?
There have been some posts here recently declairing that the Poser customer who is unhappy with the product or the service is a cry baby.
This is an utter, complete, and total mis-representation of both what was said, and of what was intended.
No one ever made the utterly ridiculous blanket assertion that a "Poser customer who is unhappy with the product or the service is a cry baby".
What actually has been said -- is that the incessant bashers of both Curious Labs and their product -- are by definition, cry-babies.
If the shoe fits...........
One can express unhappiness with products or services without throwing in the personal rancor that so many do. Or at least some of us can.
A positive veiw of things often helps to lead to a positive outcome. It's amazing how that works.
But screaming and throwing a tantrum in the forums only drives CL away. It would most anybody.
I don't blame them.
As others have stated -- CL is a small company. They should be given a chance to work things out.
Unfortunately, to the immature -- who want to have their piece of chocolate cake RIGHT NOW!!!!!! (little legs kicking violently)....adult concepts like patience elude the comprehension.
If someone has a problem with Curious Labs, or with Poser -- then they are welcome to say so.
But screaming on the floor, pounding little arms and legs, and lots of hystronics/hysteria leads the adults standing nearby to merely shake their heads in disgust.
It sure doesn't win any sympathy. Except from the other pre-schoolers in the room.
Are we talking about CL or E-Frontier as being the small company? I thought CL was selling Shade 7 LE, Standard and Professional, Magical Sketch 2, and Flash Maker 2 besides Poser and Avatar Lab. What small company are you talking about? And how much is this small company worth? That is in millions of dollars?
Are we talking about CL or E-Frontier as being the small company?
Frankly, I am not familiar enough with E-Frontier as a company to answer your question with any degree of accuracy.
Curious Labs is merely serving as a distributor for Shade in the US...and I suppose in Europe also. Kind of like a car dealership. CL doesn't make Shade.
But they do make Poser.
Someone correct me if I am wrong about this, but the last time that I heard, Curious Labs consisted of maybe 25 people in the office itself....with some other individuals scattered around in the field.
That's hardly a "big company".
However -- all of this is to beg the question. And the central point of earlier threads.
Legitimate complaints are fine. And talking about them is fine.
Childish kicking and screaming about it is not fine.
And how much is this small company worth? That is in millions of dollars?
I certainly hope that they are worth millions of dollars. That would tend to indicate a stable future for the company going forward........which would be a good thing for all Poser enthusiasts.
With positive outlooks.
However, CL remains a small company.
Always remember: Patience is a Virtue.
Also: you'll catch more flies with honey than with vinegar.
Old and trite......but nonetheless true.
Many people have come to understand such things by the time that they reach adulthood.
Unfortunately, we've also got many 35-to-65 year-old children dotting the landscape these days.
But daddy, I want an Oompa-Loompa NOW!!!
Who do you blame when your kid is a brat
Pampered and spoiled like a siamese cat
Blaming the kids is a lie and a shame
You know exactly who's to blame
The mother and the father
Oompa Loompa doompety da
If you're not spoiled then you will go far
You will live in happiness too
Like the Oompa Loompa doompety do
.
Look at the person asking the question. Check their diaper for rash. Check to see if the bottle is not too warm, not too cold. Check to see if their pacifier got dropped again. Check to see if the crib blanket is cuddly enough. Check to see if their DNA matches or if the hospital substituted a changeling.
I guess the expectation of custumer service is dead, then. There's no need to be unreasonable when dealing with companies (and I've never had any faults with CL), but I'm old-fashioned: the customer is always right, and should be treated with a bit of respect and not sidelined until a company can 'get 'round to it'.
I've only needed customer service one time from Curious Labs. That was last year when I bought Poser 5 online. I made the mistake of buying the downloadable version and didn't know what files to download from their site. I ended up with many and had no idea how to install it. The tech I talked to on the phone wasn't very clear on it either. But he spent about 45 minutes with me on the telephone helping me get it sorted out. Turns out I had downloaded way more files from their site than I needed, but I didn't know that a the time. The guy was nice and made sure that Poser worked before terminating the call. I have no complaints about the CS that I received. Customer service and tech support are hard jobs and often thankless ones. So many people phone up and yell at and verbally abuse the poor person on the other end of the phone, when all they are there to do is try and help you.
"It is good to see ourselves as
others see us. Try as we may, we are never
able to know ourselves fully as we
are, especially the evil side of us.
This we can do only if we are not
angry with our critics but will take in good
heart whatever they might have to
say." - Ghandi
There are others. However it's usually the disgruntled that speak up and make waves, and not those who have experienced good customer service.
"It is good to see ourselves as
others see us. Try as we may, we are never
able to know ourselves fully as we
are, especially the evil side of us.
This we can do only if we are not
angry with our critics but will take in good
heart whatever they might have to
say." - Ghandi
I too always had a good experience with Curious Labs. I own Poser 4 Pro and 5 and never had any problems with either of them. I called up CL and talked to someone there when I order 5 and got it in 2 days. I was very impressed. With P5 I didn't install it till SP4 but I never had problem and used to listen to customers moan and yell about it. Never said anything. Now I have to contact them about an ordering problem and I find myself yelling. Where are you! It was nice that Acadia was able to talk to tech support on the phone. I don't think he would be able to do that any more. The only phone number that CL lists is for Public Relations.
There's no need to be unreasonable when dealing with companies Agreed. What's more, there's no need to be unreasonable, period. I am well aware of the fact that this ideal is easier said than done. But it should be done........or at least strived for. As opposed to immediately defaulting to battle.
Do I smell sour grapes? Most of the people who have Poser 6 in their hot little hands are pleased. Let's say that there were 10,000 preorders... how many people are complaining and how many are busy trying out the new features? It won't be perfect, but it is a major jump, with a lot of features that folks asked for and a few which are just nifty. BTW, there are an entire fistful of ways to get in touch with CuriousLabs. Phone, fax, IM, email, contact via their website, snail mail, and dropping in on their doorstep among them. About the only thing missing is telepathy. Hmm... with a street address and phone number, most of the courier services will work, too... so make that a dozen ways. (Katherine is reading this and shaking her head.) When I called yesterday I got someone on the second ring... despite being release day... and they had no way of knowing whether it was an orc or elf at the other end of the horn. Carolly
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There have been some posts here recently declairing that the Poser customer who is unhappy with the product or the service is a cry baby. I say who is the cry baby? The customer who can't get in touch with Curious Labs except through e-mails and them wait weeks until Curious Labs decides they will come up again answer them. Or is Curious Labs the cry baby by running and hiding. "Don't answer the phone." Don't go into the forums or else you will hear someone form someone unhappy. Don't even take orders or else they will be able to contact us through that number. We'll get a third party to take orders. Is it any wonder that when someone from CL comes up out of the dark and enters the forum they get to hear from their customers? The opportunities are a little limited wouldn't you say. So who is the cry baby really, Curious Labs or the Customer?