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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 06 8:41 am)

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Subject: Can't checkout

marblecloud opened this issue on Jul 08, 2005 ยท 9 posts
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marblecloud ( ) posted Fri, 08 July 2005 at 8:29 PM ยท edited Sat, 11 January 2025 at 5:52 AM

I'm getting a page not found error when I hit the checkout button from my shopping cart...

ClintH ( ) posted Fri, 08 July 2005 at 9:32 PM

What browser and OS are you using? The MarketPlace checkout is working fine. We are processing orders for other members. Let me know. Clint

Clint Hawkins
MarketPlace Manager/Copyright Agent


All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))

Seliah ( ) posted Tue, 19 July 2005 at 2:45 PM

Hi ~ I also cannot check out at all. Tried in both Firefox and Internet Explorer. I recieve the following error when I try : "We are unable to process your order. Please contact our office at 1-866-220-2949 between the hours of 9:00am - 5:00pm CST Monday - Friday for further assistance. If you need assistance outside of regular business hours please send an email including your username to store@renderosity.com. Thank you. Renderosity Store Staff" Please note that I go from viewing the cart/wishlist, and click 'check out' on the left side and then immediately get that error message. I am not even taken as far as the screen to input credit card and billing information before that error message comes up. Is it on my end ? Would really like to purchase these two items. This is a little frustrating. :) ~ Seliah


ClintH ( ) posted Tue, 19 July 2005 at 3:17 PM

Hi Seliah, Do you have any firewalls in the mix? Are you using a IP randomizer? Clint

Clint Hawkins
MarketPlace Manager/Copyright Agent


All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))

Seliah ( ) posted Tue, 19 July 2005 at 5:17 PM

No sir, to both. This is the first time I've run into this error message. I also emptied all my temporary net files ((cookies etc)) and rebooted the machine. Same error message. :) ~ Seliah


ClintH ( ) posted Tue, 19 July 2005 at 5:20 PM

Hi Seliah, Give it another try. I smacked your profile around a bit...Let me know if you are still having the problem. Clint

Clint Hawkins
MarketPlace Manager/Copyright Agent


All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))

Seliah ( ) posted Tue, 19 July 2005 at 5:32 PM

Uh-oh, abusing profiles now, are we ? :) I'll give it a shot and see what happens. ~ Seliah


Seliah ( ) posted Tue, 19 July 2005 at 5:34 PM

squeebles Yup, it worked ! Dunno what you did, or what I had set wrong, but it went just fine this time. I could hug you ! LOL Thanks so much !! ~ Seliah


ClintH ( ) posted Tue, 19 July 2005 at 5:58 PM

Your very welcome. I hope you enjoy your purchases. Clint

Clint Hawkins
MarketPlace Manager/Copyright Agent


All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))

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