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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 25 8:06 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: How long does it take to get a response?

jflmkr opened this issue on Mar 16, 2001 · 8 posts
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jflmkr ( ) posted Fri, 16 March 2001 at 9:41 AM · edited Tue, 26 November 2024 at 12:13 AM

I sent a product in 2 weeks ago for testing/evaluation. Will someone let me know the status or do I just assume that if it doesn't show up on site after 7 days it's been kicked out?

tammymc ( ) posted Fri, 16 March 2001 at 10:04 AM
Site Admin

have you emailed store@renderosity.com?

jflmkr ( ) posted Fri, 16 March 2001 at 10:10 AM

yes. I was told there was a screw-up in the first upload attempt and that it would be done by monday of this week.

tammymc ( ) posted Fri, 16 March 2001 at 10:22 AM
Site Admin

did the store upload the product for you?

jflmkr ( ) posted Fri, 16 March 2001 at 10:37 AM

no. jennifer said because of a mix-up there, I needed to e-mail her all the pix and files (which I did about a week ago). She then reminded me that it needed to be tested and that the testing process would be completed by Monday of this week. I've been checking the store: if it's in there, I haven't seen it.

tammymc ( ) posted Fri, 16 March 2001 at 10:42 AM
Site Admin

Attached Link: http://www.renderosity.com/softgood.ez?UploadDigital=Yes

we are in the process of moving our offices which jenifer is spear heading.. so communications from jenifer will be down for a few hours. if you want to upload the product to the store (link provided) we can get our testers on it. if you have difficulty uploading, email to store@renderosity.com and several people can assist. tammy

JeniferC ( ) posted Fri, 16 March 2001 at 11:08 AM

I sent an email asking you to re-upload the product. I am in the middle of moving, but my computer and internet connection will be the last thing I unplug (which will be in about 15-20 minutes).

 

jflmkr ( ) posted Fri, 16 March 2001 at 3:41 PM

I've been out of my office for a few hours and just got back. Thanks, I'll try uploading again this weekend.

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