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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 25 4:03 pm)

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Subject: my order shows still unpaid

HHDrache opened this issue on Jan 21, 2006 ยท 8 posts
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HHDrache ( ) posted Sat, 21 January 2006 at 10:52 AM ยท edited Thu, 16 January 2025 at 1:46 PM

Hello Debbie, I need your assistance regarding my last order 111001667. I have paid with paypal and I have already received the confirmation from paypal that the payment has been sent so rero. Unfortunately my order still shows unpaid. Could you pls be so kind and have a look what's happend here. I didn't have the problems with the old version of the shop. thanks in advance barbar / HHDrache

Debbie M. ( ) posted Sat, 21 January 2006 at 11:04 AM

Hi Barbara, You're all set now :) In the old version of the MP, you weren't allowed to use instore credit AND another form of payment on the same order. The new system allows that, but since the PayPal payment is "partial" payment, it's not able to automatically activate the downloads. We're trying to sort out some logic that may be able to be implemented in order to do this automatically, but with the new system, we were trying to accomodate the numerous requests of using instore credit with another method of payment. Please let me know if you have any other questions :) Deb

Debbie M.

HHDrache ( ) posted Sat, 21 January 2006 at 11:16 AM

Hi Debby, thanks for your excellent support. Barbara

Debbie M. ( ) posted Sat, 21 January 2006 at 11:17 AM

You're very welcome Barbara :) Deb

Debbie M.

GraphicsMuse ( ) posted Sat, 21 January 2006 at 11:23 AM

I'm in the same boat with order number 111001693. Can you have a look at it? grin Thank you!!!! Nathalie

Debbie M. ( ) posted Sat, 21 January 2006 at 11:25 AM

Hi Nathalie, You're all set :) Deb

Debbie M.

GraphicsMuse ( ) posted Sat, 21 January 2006 at 11:27 AM

Thank you! You da bomb! Nathalie

Debbie M. ( ) posted Sat, 21 January 2006 at 11:32 AM

hehe You're welcome Nathalie! Deb

Debbie M.

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