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MarketPlace Customers F.A.Q (Last Updated: 2025 Feb 02 8:03 am)
Contact and Support Information:
To reach our Marketplace staff, please open a support ticket at
support.renderosity.com
Our goal is to respond to support tickets within 24 hours, 7 days a week.
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AHA! Now I have posted... I bought the Steampunk Slave Iron Claw suit by As Shanim and a few other things from the Renderosity store earlier today. I saved that download for the last because its so much larger than the rest (24MB is tough on a dial up connection). At around 56% on the first try I lost my connection. Everytime after that it would get to around 20% and then say it was done, which is wasn't. After three unsuccessful tries through the Firefox browser, I tried with Internet Explorer and the same thing happened. Now the site is saying my downloads have been exceeded for that product and I still don't have the item I purchased.