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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 28 10:29 am)

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Subject: Order# 111009526 - AW Diamond Collection

bovi opened this issue on Feb 10, 2006 · 11 posts
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bovi ( ) posted Fri, 10 February 2006 at 9:36 PM · edited Fri, 26 July 2024 at 7:35 AM

A friend sent me the AW Diamond Collection as a gift, but when I attempt to download it, the very first time, I get a message stating that I've exceeded the maximum amount of downloads. Heh! Can you flip some switch or something?

Thanks!

Debbie M. ( ) posted Fri, 10 February 2006 at 9:42 PM

They're a first time buyer and need to send in their verification information before we can set the downloads. Deb

Debbie M.

bovi ( ) posted Sat, 11 February 2006 at 8:35 AM

Ahh! Okay - I'll let them know. Thanks! James

Debbie M. ( ) posted Sat, 11 February 2006 at 8:52 AM

You're welcome James :) Deb

Debbie M.

Liam. ( ) posted Sat, 11 February 2006 at 4:14 PM

HI, I'm the friend bovi mentioned and I have no idea how to send any verification info. How do I do that?

 

Liam

Debbie M. ( ) posted Sat, 11 February 2006 at 10:29 PM

You need to send it into store@renderosity.com as listed on the bottom of the receipt you received via email. Deb

Debbie M.

Liam. ( ) posted Sun, 12 February 2006 at 7:12 AM

Yes, so I thought. But I never got any receipt. Could you please check it for me? Or send it so that I can update the info? Thanks.

 

Liam

Debbie M. ( ) posted Sun, 12 February 2006 at 8:01 AM

If you purchased with a credit card, you need to send the toll free # off the back of your card. If you purchased with paypal, you need to send in the name and email address that your paypal account is registered with. This information needs to be sent into store@renderosity.com Deb

Debbie M.

Liam. ( ) posted Sun, 12 February 2006 at 8:15 AM

Debbie, I don't have a credit card or pay pal account. I bought the item using my income as a merchant (heh! $5). There's no data I can send, nor was I asked to send any... Does this mean I can't buy that gift for bovie? What do I do?

 

Liam

JeniferC ( ) posted Sun, 12 February 2006 at 9:46 AM

Sorry about the mix-up, we didn't realize it was purchased with your InStore credit. The first-time buyer verification isn't needed when you're a merchant. Your gift purchase has been activated, and bovie can download it now. My apologies, Jenifer

 

Liam. ( ) posted Sun, 12 February 2006 at 10:08 AM

Woohoo! Thanks a lot!

 

Liam

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