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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 20 10:28 am)

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To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

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Subject: being told have exceeded max num of downloads even though ...

donquixote opened this issue on Mar 05, 2006 · 3 posts
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donquixote ( ) posted Sun, 05 March 2006 at 1:21 AM · edited Mon, 02 September 2024 at 6:37 PM

Hi, I sent an email about this about 3 hours ago, but as I haven't heard back, I thought I'd try here, too. I am already being told I have exceeded the maximum number of downloads for order id 111019470 even though I have not even successfully downloaded it yet. Apparently this is because the browser I was using had its own download manager built into it and automatically re-tried several times. (It is Internet Explorer based, and I did not realize it would be a problem.) In any case, I would very much appreciate it if you could reset something so I can download the product as I have not even suceeded once, much less the maximum number. And I will try to avoid letting the browser use its download manager next time. Thank you.

ClintH ( ) posted Sun, 05 March 2006 at 8:12 AM

Hi Richard, Your download has been reset. Let me know if you continue to have problems. Clint

Clint Hawkins
MarketPlace Manager/Copyright Agent


All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))

donquixote ( ) posted Sun, 05 March 2006 at 11:16 AM

Okay. So long as the zip archive is uncorrupted, I got it this time. Thanks.

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