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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 12 9:34 pm)

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Subject: CC Processing Failure

Billy opened this issue on Apr 16, 2001 · 14 posts
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Billy ( ) posted Mon, 16 April 2001 at 6:02 PM · edited Thu, 14 November 2024 at 10:21 AM

There seems to be a problem with the store? I keep getting this message when i try to put an order through. AVS Failed: RC=U, Problem connecting to the AVS server, please try again. Thanks :)

JeffH ( ) posted Mon, 16 April 2001 at 8:19 PM

Send an e-mail about this to store@renderosity.com

rcook ( ) posted Mon, 16 April 2001 at 10:18 PM

That error was likely due to a CyberCash server being down temporarily. The "U" error in the address verification system means "The issuer supports AVS, but the address information is unavailable at this time."

dcasey0284 ( ) posted Tue, 17 April 2001 at 9:58 AM

I'm having the same problem.

rcook ( ) posted Tue, 17 April 2001 at 10:04 AM

What message are you seeing?

vette ( ) posted Tue, 17 April 2001 at 12:30 PM

Renderosity has tightened up security measures against fraudulent activity. However, this may also cause some valid members to have difficulty purchasing online. If you are having problems, please contact store@renderosity.com and we'll work with you to get your order processed. yvette

Billy ( ) posted Tue, 17 April 2001 at 2:35 PM

Looks like its a little too tight yvette :)

Billy ( ) posted Tue, 17 April 2001 at 3:01 PM

Looks to me like the same problem you had with international orders when the store first opened. I remember it well. Hope you sort it out soon.

rcook ( ) posted Tue, 17 April 2001 at 7:47 PM

Billy, after further research, the "U" return code from CyberCash appears to mean that the bank issuing the card does not support address verification. I've opened the system up just a bit to let that return code through the system. Hope this helps with your purchase. If you have any further problems, please let us know.

Billy ( ) posted Tue, 17 April 2001 at 7:59 PM

That did the trick, thanks RC :)

rcook ( ) posted Tue, 17 April 2001 at 8:08 PM

Sweet! Thanks for hanging in there with us. Glad we got it worked out.

dcasey0284 ( ) posted Tue, 17 April 2001 at 11:23 PM

I'm having the same problem (check above). One of the messages I get is: CC Processing Failure! failure-bad-money I've been getting the other one too: AVS Failed: RC=U, Problem connecting to the AVS server, please try again. I'm ordering from Taiwan. But I just processed an order as recently as this past weekend with no problem. Another problem: Whenever I try to add Spike's glasses pack # 1 or # 2, the page refreshes but the item does not get added. My current cart has pack # 3 and the jewelry set (also Spike), but packs 1 and 2 just won't add to the cart. Any help would be appreciated. Thanks, dcasey0284

rcook ( ) posted Wed, 18 April 2001 at 8:05 AM

The address verification message "AVS Failed: RC=U" will never appear again. We now let return code "U" pass through the system successfully. The message "failure-bad-money" means the credit card was rejected by CyberCash. We are not told the reason why the card was rejected.

dcasey0284 ( ) posted Thu, 19 April 2001 at 1:00 AM

Everything's working fine now. Thanks for your help!

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