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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 12 9:34 pm)
Contact and Support Information:
To reach our Marketplace staff, please open a support ticket at
support.renderosity.com
Our goal is to respond to support tickets within 24 hours, 7 days a week.
The maximum downloads is one of the new measures to help curtail some of the recent fraudulent activity. You have up to 4 downloads within 30 days. Please keep in mind that double clicking is recognized by the system as 2 download attempts. If the item is updated we will certainly give you 4 more. We want our customers to receive everything they pay for, however, some have abused the system. yvette
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What happened to 30 days? How many D-loads are allowed? If you hit you max D-load and the item is updated within those 30 days will you recieve access again? Thanks for your time, ======Deberus