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MarketPlace Customers F.A.Q (Last Updated: 2025 Feb 04 4:57 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

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Subject: Order # 111120120 - got disconnected!

timothy225 opened this issue on Nov 01, 2006 · 3 posts
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timothy225 ( ) posted Wed, 01 November 2006 at 7:11 AM · edited Wed, 29 January 2025 at 9:21 PM

I was going to pay for my order (#111120120) last night via PayPal, but I got knocked offline before heading to payPal. PayPal doesn't have a record of the transaction, and I'm stuck on the Renderosity order page. My items are still awaiting payment. I want to pay for my order, so should I reorder everything, and have the currently waiting order cancelled?

Also, this order wasn't accepting the 13% off Halloween coupon, yet I still had a couple of hours before the offer was over. Any help would be appreciated!

Thanks in advance!

E-mail: timothy225@optonline.net

mendyh ( ) posted Wed, 01 November 2006 at 9:43 AM

Hi, Timothy,

Since your order meets the requirements for the coupon, you can send payment for the discounted price, which totals $36.45.   To make payment go directly to Paypal and send payment to payments@renderosity.com.   Send me the transaction ID# when you've done that and I can manually mark it paid.

Thank you for shopping @ the Marketplace!

Mendy Hicks
Renderosity Admin.
"If you want to make God laugh....tell Him your plans!"

timothy225 ( ) posted Wed, 01 November 2006 at 12:12 PM

Thanks for the swift response (and for the Halloween discount!). E-mails from myself and PayPal are ontheir way.

Thanks again!

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