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Renderosity Forums / MarketPlace Customers



Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Feb 06 3:49 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

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Subject: Help: How do I PAY a pending order ???


MultiMuse ( ) posted Sat, 02 December 2006 at 9:11 PM · edited Fri, 26 July 2024 at 6:41 AM

Please help.  I've made many purchases at RMP in recent years, including those paid with my PayPal account.  My current order, (I have the order #) was checked out on 11/29 and is now  still pending payment at PayPal, which is finally completed verifying my account there.
My problem is my order summary page here at RMP has NO WAY to PAY it.  Just shows status as unpaid pending.  And under my PayPal account page, there is no obvious way to retrieve this RMP order and complete the payment.  Checking my account activity history there just shows my last previous order payment (to another merchant site) some weeks ago, and no record of this RMP order that it setup on 11/29.

I'm ready to pay, but stuck between limbo and limbo, with neither end of this transaction offering me any PAY button.  What do I do?  The toll free customer service isn't open on weekends, so I might be stuck until I can phone them monday, but wish someone could assist me here sooner, so I can pay and download this weekend.

TIA
Hopeless in render land.


StaceyG ( ) posted Sat, 02 December 2006 at 9:22 PM

Hi,

If you have not already sent the payment please send the order total to payments@renderosity.com . Make sure to include your username and order number

Just go to your paypal account and "send money" to the address I gave above to complete your order processing.

Thanks


MultiMuse ( ) posted Sat, 02 December 2006 at 9:32 PM

OK, I just completed the manual payment for RMP Order#: 111132526 at PayPal.
My account here: MultiMuse
The PayPal payment confirmation is ID# 1fu37936wv69..... and a few last digits.

I'll watch my downloads for the order.  No big rush.

Thanks.


StaceyG ( ) posted Sat, 02 December 2006 at 9:37 PM

I just marked your order as paid since I saw the paypal ebot come in showing the money was sent.

You are ready for download.

Thanks


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