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Vue F.A.Q (Last Updated: 2024 Nov 30 5:12 am)



Subject: Final release crashing


dlk30341 ( ) posted Mon, 26 February 2007 at 5:54 PM · edited Mon, 26 February 2007 at 5:57 PM

For crikey!!!!! This is NOT a system issue. Please for for the love of............ re-read what EON tech support has said - will quote again:

" We have identified and fixed potential memory leaks regarding Poser import today, but if the problem is not specific to Poser, another problem might still be there. We double checked the code for free resources evaluation, and it is indeed working like in Vue 5 and early Vue 6 builds, so the problem is not related. This is therefore probably some memory leak regarding undo/redo history or something like that."

Sorry for the saracastic tone - but come on.........It's NOT the machines. 

So please - keep reporting to EON - even though they say they are aware & are fixing - the more that report the quicker they will pin point the last memory leak.


iloco ( ) posted Mon, 26 February 2007 at 5:56 PM · edited Mon, 26 February 2007 at 5:57 PM

Thanks paula for well explained comment of what I have been seeing also that others dont see or understand. :) Or don't want to see and understand.

ïÏøçö


spider1313 ( ) posted Mon, 26 February 2007 at 6:30 PM

I posted the below in my "Totally confused..." thread, after having thought that things were really starting to look up due to some assistance I received from James (timefighter)...assistance that was much appreciated and does have a big impact on performance until any Posers are added...and just wanted to offer it up here as well to illustrate the severe memory leakage issues I am still experiencing...

Hmmmmmm? Still experiencing big time resource problems here. Just loaded in a recent file, "Rude Awakening" here in the Galleries, that I had done in the "working" second to last update of 6I. When working with it there, if I remember correctly my resources were somewhere in the neighborhood of 60-65%. Upon loading it into 6IF, the resources instantly go down to 11%. After letting it sit for a good 5 minutes, the resources will go back up to ~31%, but once I select anything (which in and of itself) is a 2-3 minute ordeal, they plummet right back down to 10-12% and it becomes quite painful to do anything with the scene.

Methinks this would be a good night to catch up on some reading '-)...

Steve 
off to find a good book, not CG related...LOL


jc ( ) posted Mon, 26 February 2007 at 6:31 PM

Oh! Very sorry.

I didn't realize i wasn't allowed to mention that Vue can crash because of system problems - not that i ever said that was the cause of this particular problem.


iloco ( ) posted Mon, 26 February 2007 at 6:32 PM · edited Mon, 26 February 2007 at 6:35 PM

Its best to stay on topic so everyone is not confused. :)

I showed it wasnt a system problem in my pics with comparison of Vue 5 and Vue 6. :)

ïÏøçö


DigReal ( ) posted Mon, 26 February 2007 at 6:48 PM

Yesterday I mentioned that (aside from graphics) I wasn't haven't any real problems in the new release. Also mentioned that I hadn't tried Poser figures yet. Today I DID try Poser figures and it's worse than ever... even with 10 Gigs of ram under XP64, I can't get 2 pz3 files into one scene. I CAN load as many vob files I want, even into a scene already weighing 1.5 GB. I think this confirms what a couple folks have reported about pz3 leaks (leak? more like the Hoover Dam bursting).

Until e-on gets the memory bursts fixed, I'll keep using the age-old work-around of saving everything out as vob's... PIA, but at least I can build my scenes in the meantime. And what longtime Vuer isn't used to using work-arounds? For me, even with work-arounds, Vue6 is far more effecient for building heavy scenes... and yes, it does require 64bits to do what my clients want.

Mind you, I still want those leaks fixed! ;-)


dlk30341 ( ) posted Mon, 26 February 2007 at 6:55 PM

Digreal - I my experience - I did report this to EON.  The offending Item I had was imported as a PZ3 - then .obj - then .vob - made no difference on my end - all had the same result :(.  But at least we know they are working on it & aware of the issue.


DigReal ( ) posted Mon, 26 February 2007 at 7:06 PM

That's strange, dlk. I don't seem to have problems with vobs. Must have to do with the different coding for 32 & 64 bit. I do have everyone's favorite pre-release installed on my 32 bit machine. I'll have to see what happens there. Tomorrow, tho... right now I'd rather go watch a Voyager rerun. :-)


iloco ( ) posted Mon, 26 February 2007 at 7:13 PM

Same with me on vobs and pz3.  No difference. :)

ïÏøçö


dlk30341 ( ) posted Mon, 26 February 2007 at 7:13 PM

SOunds like a good plan Digreal :)  Have a nice evening :) I don;t think it has anything to do with 32 vs 64 - has to do with Vue not purging mem properly, as tech stated - they are still looking :)  All we can do now is help them out to nail down the last bit of mem leakage :)


lam2 ( ) posted Mon, 26 February 2007 at 8:04 PM

I just did some test with vobs and I too have problem with vobs.
After a few vobs and v6i become very slow.


iloco ( ) posted Mon, 26 February 2007 at 8:13 PM

Please repot it to tech support. :)

ïÏøçö


lam2 ( ) posted Mon, 26 February 2007 at 8:54 PM

 I'm working on it right now...


iloco ( ) posted Tue, 27 February 2007 at 5:51 AM

Thanks the more that send reports the better chance of getting this issue fixed.   I hope all others who are reading this thread and with the view count as high as it is I am sure there are many will do the same if they have resourses problem. Or any other problem as well.

 I am really gald some came forward to help us prove our point and not all saying its not a problem as we now see it is a major problem.    Thanks everyone who has helped and is helping. :)

ïÏøçö


thefixer ( ) posted Tue, 27 February 2007 at 7:20 AM

I don't see why some peeps can't get this simple fact into their heads:

Scene in Vue6Inf Pre-release ======  No issues with rotating, moving, resources etc.

Same scene in Vue6Inf Final-release ======= Issues with resources affecting moving, rotating etc.

Now why is that 2 lines so difficult to understand????

Nothing changed on my system between pre-release and final, nothing!!  Therefore, logical conclusion, something changed with the software, not bloody rocket science is it!! 

Injustice will be avenged.
Cofiwch Dryweryn.


Paula Sanders ( ) posted Tue, 27 February 2007 at 9:00 AM

I thought this other low memory issue might be of interest to some. This is a copy and paste of the message I sent to e-on's tech support. To me this shows the memory leak or whatever it is has a wider scope than just imports.  (For those who didn't read my former posts, I have 4 gigs of memory  on a system way beyond Vista requirements.)  Also the purge and history flush commands don't always work.

When I opened the file to render it had resources of 89%. The file was strictly Vue except for 5 alpha planes of trees. There were 12 objects and 1 light. The atmosphere was spectral. There were 5,305 polygons. I rendered at Ultra with Multipass enabled. I used 2400 x 1800 at 300 dpi.

I rendered this during the night. I saw it took a little over 6 hours. In the morning, I fortunately was able to save the images because immediately after, I got a low memory warning. The memory was at 22%.

I tried to both purge and flush the history and it did not make a difference. Those two commands obviously did not work.

I have been writing articles for Renderosity on Vista for the past few weeks and I tested extensively Vue 6 Infinite pre release not using the last update (I used the update before the last). I never had a problem. I did renders for over 24 hours. I did not check memory because there never seemed to be a need for it so it is hard to compare.


iloco ( ) posted Tue, 27 February 2007 at 10:13 AM

Thnaks paula for that information. It is exactly what problems I have had since the previous update to the final one for beta release. Vue 6 final has some bad resourse and meory issues.
 I am so glad this is confirmed as I seen it and hope e-on finds the problem and gets us back on the right track so we can use vue 6 with all its new features.   I hope it will load and render objects as vue 5 inf did.  I could really make some complex scenes with Vue 5 and not crash. :)

ïÏøçö


Paula Sanders ( ) posted Tue, 27 February 2007 at 10:13 AM

I just now received this from tech support at e-on. It is in reference to my posts about Poser import and memory loss:

"Hi Paula,

We have indeed just fixed memory handling issues regarding poser import (and also with opengl textures, especially for ecosystems, when background draw thread is disabled). Next upcoming update should eventually sort things out.

Best regards.
John Canver"


iloco ( ) posted Tue, 27 February 2007 at 10:58 AM

I got the same paula.   I hope we get an update pretty soon so we can make images instead of posting in forum and tech support to get our problems solved.

Here is what he told me.

QUOTE:   
Hi William,

Some fresh news: we found two memory leak problems:

  • one specific to Poser imports.

  • one related to OpenGL textures (especially for ecosystems) if background draw thread is disabled.

Both are now fixed. Next update will include the fixes, and we hope it will fix all the bad memory handling behaviours you currently observe. Thank you for your patience and help.

Best regards.
John Canver

ïÏøçö


lam2 ( ) posted Tue, 27 February 2007 at 11:16 AM

I also got similar response from John Canver.
So, let's wait for the update.


thefixer ( ) posted Tue, 27 February 2007 at 11:54 AM

Like the new avatar Iloco!!
That second reason worries me a bit because I never disabled the background draw!!!
I hope that doesn't mean there's a third one that they haven't found yet!!
Oo-er!!!

Injustice will be avenged.
Cofiwch Dryweryn.


iloco ( ) posted Tue, 27 February 2007 at 11:59 AM

Thanks thefixer,............  I think to myself thats how i am seen by others a lot times.  
 I agree I never disable background draw.  If its there and is suppose to work I want it to work.  If not remove it. :)

ïÏøçö


thefixer ( ) posted Tue, 27 February 2007 at 12:28 PM

Not by me my friend!!

Injustice will be avenged.
Cofiwch Dryweryn.


iloco ( ) posted Tue, 27 February 2007 at 12:34 PM

You know what I mean.......................

ïÏøçö


Tashar59 ( ) posted Tue, 27 February 2007 at 1:58 PM

Oooo, I go have a snooze and wake up to some good news. Maybe I should sleep more often.

I don't disable background draw too.


dstephany ( ) posted Tue, 27 February 2007 at 5:55 PM

I'd like to try and get a better handle on what seems to be happening here. The impression I'm getting and please I'm disagreeing with anyone, is that ALOT of people are experiencing problems with the final version of Vue 6 Infinite. Ok, so if thats really the case can someone please direct me to where the bulk of these discussions are ? Because I visited the link supplied here to e-on's support center 
http://www.e-onsoftware.com/support/ShowMessage.php?id=1169983945
but it seems like a vast majority of the posts there seem to be coming mainly from only two people, namely William Hutton and Debby Kohlgraf. So what I'm wondering is if there are tons of other people having problems why aren't they coming forward as well ? I know I sure would be if I was one of them. Anyway, those are just my thoughts and again I'm really not trying to make anyone mad. Thanks!


iloco ( ) posted Tue, 27 February 2007 at 6:10 PM

Well I can say there have been lots others come out the wood work so to speak about the problems.
 If you look around you will see people like cheers, paula sanders, beryld, thefixer and more that have been talking about the memory issues.  And O yes e-on tech has confirmed wht we been talking about.    So if it were only one or two who do all the talking why did tech find the problem and confirm.    Remmeber it only takes one to talk about and report a problem and if e-0n tech confirms then I think it was worth talking about. :)

Do more clciking on threads and you will find more than me William Hutton and dlk30341 doing the talking.

WE have accomplised aot the last few days by getting the problems confirmed by other members and now tech has confirmed the memory and resourse issues.    There a few other problems I noticed today reported by monsoon that I hope will be fixed ASAP also.

 Hope tha helps answer your question..... We are all happy that a new patch is suppose to fix our problems we been discussing. :)

ïÏøçö


dlk30341 ( ) posted Tue, 27 February 2007 at 6:13 PM

In addition - not everyone posts there direct links to EON tech replies.  So you might want to search at EON tech threads to find the others :)

I provide so people can see I'm not BS'ing anyone when I quote :)


Tashar59 ( ) posted Tue, 27 February 2007 at 9:04 PM

Lets hope the P7 SR1 that has just been released doesn't break the new fixes.


Traligill ( ) posted Tue, 27 February 2007 at 11:00 PM

Bite your tongue, beryld, I have just installed it!!!!!    I think I will have a tantrum if it interferes with any Vue stuff!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!



Tashar59 ( ) posted Tue, 27 February 2007 at 11:39 PM


thefixer ( ) posted Wed, 28 February 2007 at 2:22 AM

dstephany: The link your clicking on is an individuals [i.e. Iloco's] tech support ticket and as such it is highly unlikely you will see other's post to it, most will open their own ticket.
As Iloco has already said, e-on have admitted there is a problem and are hopefully working on getting a fix out as soon as possible.
As I already said, I wouldn't let this issue put you off buying it, Vue6 is a superb piece of kit, I loved using it as the pre-release, in fact it has taken over from poser as my app of choice and as a 4 year user of Poser that is saying something!

Injustice will be avenged.
Cofiwch Dryweryn.


dsr207 ( ) posted Wed, 28 February 2007 at 9:29 AM

Attached Link: http://www.e-onsoftware.com/support/Forum/board.php?fid=3&cat=2&e=2197&s=2222

I'm not sure if you have to be a member to log in here, but "dstephany" if you want to see complains go there...


dstephany ( ) posted Wed, 28 February 2007 at 6:24 PM

First of all, I want to thank everyone for their KIND responses and not getting angry. With that said I posted a message to the VUE sales/support center and they responded back almost immedately!! I thought everyone here might enjoy seeing the messages so I'll cut and paste the information and also provide a link in case you'd rather view it in its original form. Again, thanks! We do have a wonderful community here on Renderosity!!

My original message......

I currently own Vue 5 Infinite and Poser 6. I was considering upgrading to Vue 6 Infinite until I heard about all the recent problems associated with it. I was wondering if somebody there could either reassure me that upgrading at this point in time would not be a mistake or if it would be better to hold off a bit until things get resolved. As for my computer, here are the specifics on the system I'm using...Dell Dimension, Core 2, 6300, 1.86GHz, 2.00 GB of RAM and 229 GB Hard Drive with a NIVIDA GeForce 7300 LE graphics card.

Their response......

Hi Douglas,

Any and all problems are being address and will be solved. When you order is really up to you. Thanks very much for your interest.

Best regards.
Todd Ahrens

The link.....

http://www.e-onsoftware.com/support/ShowMessage.php?id=1172702092


iloco ( ) posted Wed, 28 February 2007 at 6:30 PM

It was a good reply back from them.  At least they ackknowleaged there were porblems and being worked on.
  Thats good for PR. :)

ïÏøçö


Bea ( ) posted Sat, 03 March 2007 at 5:18 AM

So, is it safe to download the final release yet or is it better to sit and wait for a while still :(


iloco ( ) posted Sat, 03 March 2007 at 6:37 AM

Tech has said they hope to have us a patch this week for the memory and Resources problems.
   You might want to wait for that to be included in your download.
Then again you may want to download and if you dont use many poser figures or models in your images you should be ok till the resource and memory problems are fixed. :)

So many ifs and ands when questions are asked like this.  It all depends on how you use Vue.  If making simple scenes with default  vue stuff you would proably be ok.   So many said it worked for them versus so many who had problems.    I think it all involves how and what you do with the application. :)

ïÏøçö


dstephany ( ) posted Sun, 04 March 2007 at 5:00 PM

I just had another thought. It seems like all we've been hearing so far is about problems people have had who downloaded VUE 6 and installed it over previous pre-releases. 

I'm not saying this would necessarily make any difference but it would be interesting if someone were to try installing it from a Boxed version and see if that would make any difference. I'm sure the same "bugs" would still be there but I'd just like to heard from somebody like that and get their reaction.


iloco ( ) posted Sun, 04 March 2007 at 5:09 PM

I did a clean install.
 I have said so many time that tech support has confirmed the problem,   I will say it one more time its a problem in the Final version.  

What is the difference in a boxed version from a download if both came from same set of files.
  I agree a download might get corrupted but why has tech confirmed it if it were not in the final release they have to work with. :)

ïÏøçö


dstephany ( ) posted Sun, 04 March 2007 at 8:04 PM

I think your misunderstanding me. I'm not denying that there is a problem with the Final Release at all. I don't think there is really any debate on that. All I'm saying is it would just be interesting to hear from someone who has tried installing it from a boxed version just to see what the result was. I'm sure its probably only going to confirm what we already know but it still would be interesting to see. However, since I just ordered a Box version online I guess I'll be able to give my own report shortly. Then I can join the rest of you!! Wish me better luck, if you want!! :)


Tashar59 ( ) posted Sun, 04 March 2007 at 10:15 PM

Clean install for me too. I can't see how there is any difference in box to DL. Same file, just burned on a disk for you.  Looking for excusses where there are none. Tec admits to the problem, why is that hard to understand. Ordering a box set now may not have been a wise decision. Once you open it you are stuck with the bad version and even when the fixed version is released, your still stuck with that bad version as your main box disk. Now that is something I can't understand. Oh well, it's not my money.

I have done a clean install of the second to last pre-release and everything works as it should and soooo  much faster. All it will cost me is a new disk and the time it takes to burn it when the fixed version is released.


Lyne ( ) posted Mon, 05 March 2007 at 8:57 PM

I did a clean install too of the final version and although it works a tiny bit better with simple objects as soon as I bring in a poser human being the whole thing isn't worth trying to move the object around in it at all.
My other complaint is the time that it takes to render a spectral cloud and if that sort of thing is never improved I doubt I will be able to use those beautiful clouds because I do not have more than one computer nor the time to let a computer run a render about long.  The clouds were one main reason I bought this version.  Oh well just have to wait and see.

Life Requires Assembly and we all know how THAT goes!


PerfectN ( ) posted Wed, 07 March 2007 at 12:09 AM

I have to agree with everyone. I keep getting memory problems with the final release and I have a mother of a system! Quad processor, 1 gig video card and 16 gigs of ram - and I still get crashes and at times im down to 14% system resource.
Im glad for the forum here, otherwise I would have never known that others were having the same problem Im having.
I hope they fix this in the inevitable final release patch.


Paloth ( ) posted Thu, 08 March 2007 at 2:58 AM

I just downloaded the patch for Vue 5 Infinite. It will be interesting to see if they ever got that program to work.

Download my free stuff here: http://www.renderosity.com/homepage.php?page=2&userid=323368


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