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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 25 8:06 am)

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Subject: Wrong Product?

kalon opened this issue on May 27, 2007 · 4 posts
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kalon ( ) posted Sun, 27 May 2007 at 4:58 PM · edited Fri, 22 November 2024 at 9:30 AM

I just ordered and downloaded Yve Apollo & V4 Couple Poses 1, based on the promo images which contained mostly on the floor poses for Apollo and V4 -- which is what I was looking for. The package that downloaded, however, does not contain a single pose with Apollo on the floor. I think the promo images attached to package 1 belong to package 2.

The poses seem very nice, and I might have bought them at a later date, but I need the package with the couple on the floor.

Please advise.

kalonart.com

Debbie M. ( ) posted Sun, 27 May 2007 at 5:13 PM

Looking into this right now...... give me a few moments please and I'll let you know how we can fix it.

Debbie M.

Debbie M. ( ) posted Sun, 27 May 2007 at 5:19 PM

Hi kalon, you're right.  They have the images swapped from pack 1 and 2.  I'll get that fixed, but pack 2 is the floor ones that you're looking for.  I'm going to issue you an instore credit for the purchase, then all you need to do is go and purchase pack 2 and use the instore credit as payment in the checkout process.

Please let me know if you have any problems.

Thank you for bringing this to our attention.

Debbie M.

Debbie M. ( ) posted Sun, 27 May 2007 at 5:23 PM

Hi kalon,

Can you check your site mail please :)

Debbie M.

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