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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 27 2:04 pm)

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Subject: Gift Cert doesn' work and 0$ bill

Sorceress opened this issue on Jul 19, 2007 · 4 posts
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Sorceress ( ) posted Thu, 19 July 2007 at 8:16 AM · edited Wed, 27 November 2024 at 11:55 AM

Order 111243640 -

...looked inside my Account, and this order it's completely empty. But I only wanted to buy this Order:
111243635, this is the thing I wanted "Paint With a Style"... used the Gift which was announced here  and tells me, that the cert has expired...

Received 3 Mails for ReRo, one ot pay the 0$ for nothing...

Look in my account and please help me. Thanks.

GinaH ( ) posted Thu, 19 July 2007 at 2:33 PM

Hello,

I have deleted the pending order, you can repurchase it and when you use the gift certificate please make sure there are no leading or trailing spaces and that you press the apply button.  Also, make sure when ordering that you don't press the back button as this will mess up the order. If you have any further questions, please let me know. 

Thanks

Gina Harris
MarketPlace Admin

Sorceress ( ) posted Fri, 20 July 2007 at 2:59 PM

Thanks Gina, I will catch the things tomorrow.

GinaH ( ) posted Fri, 20 July 2007 at 3:32 PM

Your welcome! 

Thanks

Gina Harris
MarketPlace Admin

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