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Vue F.A.Q (Last Updated: 2024 Nov 29 1:34 pm)



Subject: Intel Mac Problem files and solution


ImagineThat ( ) posted Fri, 20 July 2007 at 4:29 PM ยท edited Tue, 26 November 2024 at 11:12 AM

I have been having trouble opening files in V6I that I saved in V5I. V6I would just state that it cannot open the files and give no reason. e-on found out the reason and fix. Below is what I wrote to e-on tech support and their answer: "Hey John, Thanks for the responses to my questions. All of the files that I have tried to open and V6I says it cannot open are scenes that I originally worked on in V5I. I just tried another scene that is perfectly fine but same thing happens, V6I refuses to open it. It's not corrupt since it opens fine in V5I. I have not tried it in V6I on my Mac G4 though. I am still wondering if there is something weird going on between Vue and Intel Macs. I didnt have this problem with V6I on my G4. I deinstalled it when I got the Intel Mac Pro but I think I will reinstall it on the G4 and just see if the same things happen on it as well. Very strange stuff. Thanks, Randy Earles" "Update: I thought I uninstalled V6I on the G4 but luckily I didn't so I did a test. I opened the exact same V5I file in V6I on the G4 that the Mac Pro V6I would not open and it works fine. I tried my other V5I scenes and they all open in V6I on the G4 but will not open on the Intel Mac. Both computers are running the exact same OS and the same versions of V6I. The G4's specs are Mac PowerPC G4 Dual 1.42GHz with 2GB RAM. The Intel Mac is a Mac Pro 8 Core 2 x 3GHz Quad-Core Intel Xeon with 4GB of RAM. Both running the latest Mac OS with updates. V6I on the G4 works fine, on the Intel it refuses to open 90% of my V5I files that open on the other mac." "Hi Randy, I think I know what is causing this. It may be the incorporated resume render info, which may not be cross platforms for efficiency reasons (this data block is generally extremely large - which would also explain why your scene files are so big - so writing it in a cross platform manner would take ages). So here is a potential solution: open the scene in V5I, uncheck "generate resume render info" in the render menu, launch a render to flush any remaining resume render data, stop render, and try to resave the scene. Does it then import fine into Vue 6? Best regards. John Canver" It did work and the scenes open fine now. Just thought I would post this for anyone else that might run into the same problem.


bruno021 ( ) posted Mon, 23 July 2007 at 9:08 AM

Wow, thanks alot.



ImagineThat ( ) posted Tue, 24 July 2007 at 9:42 PM

No problem, just thought I would post that in different Vue forums in case anyone else ran across it. It sure left me panicked and scratching my head until John came up with that solution.


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